No toiletries at all in the bathrooms , (files, pads, ear buds, etc). Small things
Strange visit by two housekeeping personnel at 8:30 PM asking if we wanted plates for the kitchen. No reason explained…seemed out of the ordinary
Room service meal the first night…the oxtail virtually had no meat. Normal for oxtail to be limited meat but this was a first. The sauce was very nice.
Beet salad mediocre, 4 tiny 1/4 beats
Overall food options at this hotel fair, not 5 Star
Towels——motel grade quality, nice and long, but not at all soft or luxurious like a 5 start hotel
Glasses in restaurant smell of dirty dish water, every time. everyone knows the smell of a glass that has been rinsed with dirty dish water. need to be rinsed better
They took >30 min to bring our cold 5 year old a towel at the pool after asking 4 times. They Should have towels available at the pool . Doesn’t seem to be set up for kids,
Staff at breakfast (esp Phiwe) , front desk, luggage, are delightful. The staff in the lounge around the pool less so. The bathrooms adjacent to the pool the cleaning staff pushed us out as they were washing the floor, but we had gone in first. Weird.
Room was spacious and well appointed. Very nice in some ways. Comfortable linens and pillows. AC in rooms seems old and unhealthy.
