Hotels near Zhapu Road

"The staff (from front desk to cleaners) at Conrad was exceptional. The room looked a bit dated and the shower room could use some maintenance (ie replacing the silicone molding around the shower edges as it was starting to show mould stains) and the black out curtains needed to be replaced as it didn't black out the room. Other than those little issues, the room was big and clean. The cleaning staff were attentive and courteous whenever we saw them in the hallway. The location of the hotel was just off of Nanjing Road Pedestrian Street (20-50m) so very convenient. The metro station was also right around the corner so not far if you prefer to travel via the metro lines. No laundry facility at this location other than the usual drycleaning services offered as most hotels but this is very expensive. We ended up using Easy Life Laundry services as it was cheaper and quicker (usually a 24 hour turnover) to do our laundry and they provided picked up and delivery service from the hotel. The pool and gym facility was modern and big but one feedback is to provide a family room for families so that parents are not separated from young children. I was told my 5 year old son could not come with me to the female change room and that he would have to go through the male change room himself to get change and store his clothes, which was a no go for me. Luckily we already had our swim gear underneath our clothes so we were able to go straight to the pool and change there. "

"Simon and Vivien were amazing hosts and super helpful with any questions or requests we had. The apartment was an older style, but comfortable and great for my family of 8 when we stayed. The kitchen wasn't stocked with enough for 8 people to eat, but the few utensils and plates/bowls/mugs they had was enough for my kids to eact breakfast each day. They gave fresh water bottles each day which was great too."

"Excellent breakfast buffet. Very convenient location. "

"Excellent service especially front desk, clean room"

"Friendly service. Clean room. Amazing amenities. "

"Goos breakfast and nice staffs. The location is excellent "

"Room was very clean with exceptional views, good breakfast selection, best cocktails from several bars at property "

"Huge breakfast buffet. Really spacioys rooms."

"Overall, we did not have any specific negative feedback about the hotel itself. However we were disappointed with the pre-authorisation hold that was actually charged after we checked out despite us having pre-paid for the hotel. It's been close to a month and we still have not received the refunded amount. At check-in, we were informed that the RMB 2,000 deposit (USD300) was a temporary pre-authorization hold (not charge) for incidentals that would be released upon checkout. However, despite having prepaid for our rooms in full, this amount was actually charged to our card the day after we had already checked out. Furthermore, our check-in process took over an hour because the hotel was unable to retrieve our full reservation; staff could only locate two rooms despite our booking for three. This caused significant anxiety for my family and led to a substantial delay for a tour we had booked. This experience has been very frustrating and below the standards expected of a 5-star hotel!"