Western Illinois Vacation Rentals

"The hot tub was not in working order, and the fireplace in the room would not turn on. Thankfully, I was able to have the front desk person come up to the room to fix the fireplace; there was no bedding for the pull-out sofa in the room either, something else I had to go ask the front desk for."

"Clean room but no ice machine available on our floor. Ice machines were only available on even number floors."

"Great getaway "

"Everything was great"

"Older property, not maintained well. Furniture is old and very worn, the desk chair in our room had a lot of the faux leather peeled off of it. "

"Hot tub was out of order. Carpet in the room was coming up off the floor, bathroom door wasn’t latching shut and we had to go get a full set of towels from the desk upon check in as there weren’t any in the bathroom."

"Could be a lot better with just a little remodeling and a bit more cleanliness in the hallways."

"I would like a refund. I ended up paying for a room we didn't use, because the cancellation period was no longer applicable once (24 hours before arrival), and the pictures provided of the property did NOT represent what we saw and experienced. There were a number of safety concerns that made this hotel unworkable for us. The side door (where we were told to park as it was closest to our room) had an electronic key lock for security, but it was propped open and didn't close properly when I tried to secure it. The parking lot had a broken off concrete stub where the streetlight used to be, so there was no light for coming and going from the car to the hotel. (This was of particular concern, since we were in town for a family member's surgery, and I would be returning to the hotel alone that night while she stayed at the hospital.) Also, although I can't definitively blame the hotel for this, the place seemed totally deserted. Two cars and a worker's truck were the only vehicles in the large parking lot. There were several problematic maintenance issues. The exterior entrance had cups and fast food containers littered around and the garbage bin was overflowing. There was dirt (or maybe dark chips) out of the toilet seat in the room they assigned us. There was a discarded washing machine on its side, cracks in the cement, and overgrown weeds throughout the parking lot, which contained only two cars aside from ours. Nope. We felt neither safe nor comfortable and left."

"The coffee maker was broken in the room. The parking garage is falling apart and dangerous"