Hotel Mesra Haiwan Kesayangan di Ilirska Bistrica

"Booked an overnight stay for myself and an elderly relative with mobility and vision impairments and had to navigate a gigantic heavy door on the street into an apartment entrance with a flight of stairs to a lift. None of this is mentioned in the description and we had heavy cases as well so had to leave them unattended in the lobby. The lighting in the rooms is abysmal, I was faced with showering in near darkness. The bigger problem is the corridors to/from the rooms which are in blackout...