Hotel Dekat INOX VR Mall

"In catering to and expecting international travelers, I would expect a hotel to have electric points adaptable for US plugs. Only certain rooms have it, many others don't. The sizes of the rooms are very small, a queen deluxe room barely has space for 2 persons to keep their bags and squeeze around. There was leakage in many parts of the hotel, including rooms. An ironing board provided by the hotel had a cover sheet which bled color. On using a steam iron for a white shirt, it had severe color...

"Rude staff. Booked the room with breakfast and they never gave me breakfast. When i asked them they said the chef is not here sorry!"

"Pricing is like a 5* hotel yet the facilities and service nowhere like it. It’s pricing should be 10-20% of what they are asking. Wouldn’t even provide hand towels. "

"No airport shuffle, the price that I got thru Expedia was not honored and they did not accept credit cards at all. They said cash only. No English speaking people, no people at all. The room was ok but at night the bugs where everywhere. The bathroom tile was missing, no hot water and the bucket that they used in the bathroom was filthy. Worst hotel ever. Please do yourself a favor and find elsewhere."

"Everything about this property works well for me on my trips to Surat . Location, service, cleanliness, quiet, food, especially the breakfast. Possibly the best in Surat ."

"We had a wonderful stay. The staff made us feel very welcome. At breakfast, they surprised us with a waffle plate which said 'Bon Voyage' presented by the entire staff and took a picture together. Can't wait to return for my next stay."

"Hotel was ok nothing great. Breakfast was very poor"

"Great location near the market + great food/service, but recent staff turnover, early check in charges, and unrepaired water noise in room 311 were disappointing."