Hoyt hotels from RM301

"Ice maker was broken and concierge went above and beyond by going to get me ice on a different floor. Also I was experiencing a personal tragedy and the manager extended my check out time. "

"Staff was quick to resolve an issue with my room. "

"Nice clean room. Close parking."

"The staff was great, the whole place was clean! The only issue I had was that I asked for an accessible room as I use a wheelchair and the room that I was given was not accessible. Luckily I'm pretty ambulatory I can walk out of my wheelchair short distances so I made it work. In the future I will specifically ask for them to go and see the room with me."

"Clean room, friendly staff. "

"Staff was very pleasant and accommodating. They were engaging at check I . We used spa, it was dark, there were no directions or indications where to get towels. However, area was clean, nice comfortable environment. Felt safe, security made their rounds. There were a few areas that looked like they needed some attention, like the headboard of the bed was pretty rough. When I crawl into bed I don’t want to think about people who were there before me. We ate at Embers… not gonna lie, food and service wasn’t very good. I couldn’t eat the egg rolls I got, they were over cooked, and smashed. I’ve never had egg rolls with spinach in them, that was different. I think initial server was new, and no very comfortable or sure of her self and very hard to hear and understand. The cook came out several times while we were eating and he looked like his clothes were 5 sizes too big and hadn’t been wash in ages. Very sloppy. No one ever addressed our food and if it was ok. Hostess at front was kind of a matter brained and not very helpful. Overall stay was good, food, questionable. We also had a non smoking room, and even the sheets smelled like cigarette smoke. "