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Ulasan tentang Palace Inn Kingwood

2 out of 5
Palace Inn Kingwood
50 McClellan Road, Kingwood, TX

Ulasan

7.6

Baik

Penilaian 10 - Cemerlang. 44 daripada 119 ulasan" "
Penilaian 8 - Baik. 37 daripada 119 ulasan" "
Penilaian 6 - Boleh diterima. 20 daripada 119 ulasan" "
Penilaian 4 - Lemah. 6 daripada 119 ulasan" "
Penilaian 2 - Teruk. 12 daripada 119 ulasan" "

8.4/10

Kebersihan

7.4/10

Kakitangan & perkhidmatan

7.0/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

7.6/10

Mesra alam

Ulasan

10/10 Cemerlang

Flor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excelente
Menginap 1 malam pada Mei 2024

4/10 Lemah

Aurelia

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
They don’t clean the sheets they have stains on pillows and blankets
Menginap 1 malam pada Ogo 2023

6/10 Boleh diterima

Stephen

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2023

2/10 Teruk

Charles

Tidak sukakan: Kakitangan & perkhidmatan
Booking wasn’t available
Menginap 1 malam pada Apr 2023

10/10 Cemerlang

byron

Menginap 1 malam pada Feb 2023

6/10 Boleh diterima

Ramiro

Menginap 1 malam pada Apr 2022

10/10 Cemerlang

juan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Mac 2022

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Early check inn
Good service had a friend cone into town unexpectedly an the allowed early check inn.
Menginap 1 malam pada Dis 2021

10/10 Cemerlang

John

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great showering hole
It was to use shower
Menginap 1 malam pada Nov 2021

6/10 Boleh diterima

Clarence

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
Ok stay
Menginap 2 malam pada Okt 2021

10/10 Cemerlang

Donovan

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Sep 2021

2/10 Teruk

Natasha

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
WORSE EXPERIENCE EVER! Key to somebody's room!
I got to this hotel, the front desk person was so new it appears as though he didnt know what he was doing. I ended up getting my key, i had to ask if there was wifi. Only to get to the room and a man was naked on his bed IN THE ROOM I WAS ASSIGNED! I was so terrified I flew back downstairs and demanded a refund to leave that place. WORSE EXPERIENCE EVER! The front desk person did not even apologize!
Menginap 3 malam pada Ogo 2021
Respons daripada General Manager pada 9 Ogo 2021
I am sorry for you bad experience. We had a new hotel staff and we will make sure nothing like this ever happens. We also were very accommodating on previous 2 nights reservation that you made and did no show up. We did not charge you. again, I am very sorry for what happened.

8/10 Baik

Justin

Mengembara bersama kumpulan
Sukakan: Kebersihan
It was definitely clean by my standards. In this price range especially. My problem with this Palace Inn is the hotel across from it. They'll let anyone stay and do whatever they want.
Menginap 2 malam pada Jul 2021

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2021

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Large spacious rooms. Didn't like dirty restroom and sink area. Bug's, hair, dirt, dirty wash cloths and towels
Menginap 4 malam pada Jun 2021

10/10 Cemerlang

Shoshwoenikkwa

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mac 2021

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice hotel
Menginap 1 malam pada Jun 2021

6/10 Boleh diterima

Tasha

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Mei 2021

10/10 Cemerlang

Harry

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Minor improvements for happier customers
Everything was excellent, but a few thing could have been better. Everyone in our group mentioned: 1. Bedspreads need to be heavier & washable. 2. Maids need to rub shower-heads w/vinegar monthly to remove calcium. 3. Minimum of bananas & packaged oatmeal at breakfast. 4. Consistent room rates; people booking later got better rates
Menginap 2 malam pada Mac 2021

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was clean cool & comfortable. I highly recommend this hotel and I will be staying here again in the future. Great value.
Menginap 3 malam pada Feb 2021
Respons daripada General Manager pada 4 Mac 2021
Thank you

2/10 Teruk

James

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not so good
Menginap 1 malam pada Sep 2020

2/10 Teruk

Steph

Tidak sukakan: Kebersihan
I had a to change room because the bathtub was dirty and on the second room the bedsheets was dirty too!!
Menginap 2 malam pada Jun 2020
Respons daripada GM pada 6 Jul 2020
Sorry for your experience. please let me know what room # were you in where bath tub was bad next room you stayed in room #. We wont to correct this.

8/10 Baik

Iris, Houston

Mengembara bersama pasangan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Nice, clean. Housekeeping staff a little rude, but otherwise my stay was decent.
Menginap 3 malam pada Jun 2020
Respons daripada General Manager pada 7 Jul 2020
Thank you, I will work with housekeeping staff

6/10 Boleh diterima

John

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Nice hotel bad staff.
Staff was very unfriendly and didn’t seem to know what they were doing. Maybe a language barrier.
Menginap 2 malam pada Mac 2020

6/10 Boleh diterima

John

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mac 2020

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great stay!
Great, comfortable and clean.
Menginap 1 malam pada Nov 2019
Respons daripada GM pada 16 Dis 2019
Thank You

10/10 Cemerlang

Charles

Menginap 1 malam pada Nov 2019

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms are very nice and clean and plenty of space
Menginap 1 malam pada Okt 2019
Respons daripada Thomas pada 4 Nov 2019
Thank You

8/10 Baik

Jessica, Kingwood

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was Surprisingly clean and up to date. Love the fridge and microwave in the rooms
Menginap 1 malam pada Ogo 2019
Respons daripada Manager pada 20 Sep 2019
Thank you

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2019

10/10 Cemerlang

Ro, Houston

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Enjoyed my stay! Room was clean, check in was friendly and helpful. Would stay here again
Menginap 1 malam pada Ogo 2019
Respons daripada Manager pada 20 Sep 2019
Thank You

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
the night check in clerk was incredibly rude. I booked this because my 22 year old missed his flight in Houston, the clerk just kept yelling at him that he didn't have a reservation, even after we gave him the itinerary number. He yelled at me when I got him on the phone. He told me he had NO reservations, really? a hotel that has NO reservations? he demanded more money than we had reserved for, my son had no choice but to pay -- since he had already spend $30 on an Uber ride to this hotel. I called Travelocity customer service, there wasn't much they could do. Very disappointing.
Menginap 1 malam pada Mei 2019
Respons daripada General Manager pada 8 Mei 2019
This was at 2:30am. Guest came in said I have a reservation and it was already been paid on the website. We looked at our account and did not received any reservation. We offered him room but he keep insisting that it was paid online. then after while he got text from his mom that she checked credit card account and it was not paid. then only he decided to pay with card he had. I am sorry that this happened, guest also can not be rude toward us too.

10/10 Cemerlang

Pengembara yang disahkan

Menginap 2 malam pada Apr 2019
Respons daripada Palace Inn Kingwood pada 5 Mei 2019
Thank You

10/10 Cemerlang

Nicole

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Happy customer
Hot water doesn't stay warm long enough was my only issue.
Menginap 1 malam pada Mac 2019
Respons daripada Manager pada 16 Apr 2019
Thank you, I will look in to this.

8/10 Baik

Bernd, Leipzig

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
sehr geräumes Zimmer, Boarding card wurde vom Personal ausgedruckt. Ausräuchend Palkplätze. Direkt neben Hwy. 69
Menginap 1 malam pada Nov 2018

4/10 Lemah

Kristal, Kingwood Tx

Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keselesaan bilik
The owners were rude, very short with us. The room was clean but simple things like a TV remote were not provided, there was no blankets just a super thin over sheet.
Menginap 1 malam pada Nov 2018

10/10 Cemerlang

Chris, Kemah, TX

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very clean.....spotless! I stayed here several months ago and have been extremely impressed with the cleanliness both times.
Menginap 2 malam pada Nov 2018

2/10 Teruk

Pengembara yang disahkan

Menginap 2 malam pada Okt 2018

8/10 Baik

Tammy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2018

2/10 Teruk

Toni

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Can you at least clip the cockroaches wings?
When we arrived the clerk was so rude because it was so late at night. He acted as if it were a problem to deal with us. After having been on the road traveling for more than 12 hours we were exhausted and just wanted rest. We walk into our room and there are 3 HUGE flying cockroaches in our room just posted up on the bed. I am completely disgusted by this time and I asked for a refund or a sanitized room and the man laughed in our faces and said “No refund!!! You stay here you stay in that room. Only room I have.” That was clearly a lie since we were one of the 4 vehicles in the parking lot.
Menginap 1 malam pada Jun 2018

10/10 Cemerlang

Chris, Kemah, TX

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
I was very impressed with the cleanliness of the room. It was outstanding.
Menginap 1 malam pada Ogo 2018

10/10 Cemerlang

Kenda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2018

6/10 Boleh diterima

Dana

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Kebersihan
Menginap 2 malam pada Mei 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2018

8/10 Baik

Jennifer, Houston

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent Hotel
I don't normally give reviews of things, but I gotta say I was just very impressed by the Palace Inn. The room was spacious and the price is excellent.
Menginap 1 malam pada Jun 2018
Respons daripada Manager pada 3 Jul 2018
Thank you

6/10 Boleh diterima

Laura

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It was clean, but lacking in amenities. No kleenex, towels very small. Breakfast is a joke.
Menginap 2 malam pada Feb 2018

10/10 Cemerlang

paul

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2017

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice large room. Comfortable bed, very clean. The only issue I had was the price but compared to other locations it was the cheapest I could find. Not bad for a two star hotel.
Menginap 1 malam pada Dis 2017

6/10 Boleh diterima

Bernd, Leipzig

zu laut und Vorsicht wg. "Taxiservice"
Zimmer riesig, gratis Kaffee vom Automaten recht gut. W-Lan ist nur 1 Stunde gratis, danach kostet es. Hotel liegt direkt neben Hwy. und in Einflugschneise von IAH = Oropax-Gegend. Der vom Hotel organisierte "Taxi-Service" stellte sich als ein Privat-Fahrzeug ohne Taxameter o.ä. heraus. Wegen der Zeitnot bis zum Abflug mußte ich das in Anspruch nehmen. 26 Dollar für 6 Meilen. Angeblich kein Wechselgeld vorhanden...
Menginap 1 malam pada Nov 2017

10/10 Cemerlang

william

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Was very pleased with accommodation would recommend to anyone
Menginap 7 malam pada Sep 2017