2/10 Teruk
Dawnte
13 Jul 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.
Dawnte
Menginap 1 malam pada Jul 2025