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Ulasan tentang Harbour Grand Hong Kong

4.5 out of 5
Harbour Grand Hong Kong
23, Oil Street, North Point, ( MTR Fortress Hill Exit A ), Hong Kong

Ulasan

8.6

Cemerlang

Penilaian 10 - Cemerlang. 517 daripada 1001 ulasan" "
Penilaian 8 - Baik. 339 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 78 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 40 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 27 daripada 1001 ulasan" "

8.6/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

8/10 Baik

Rosseana

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2024
Respons daripada Shinya Lau pada 27 Apr 2024
Dear Rosseana,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Bob

Menginap 1 malam pada Apr 2024
Respons daripada Shinya Lau pada 17 Mei 2024
Dear Bob,Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Jessica

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It is clean and staffs are very friendly. The check-in line can be a bit longer during early check-in hours.
Menginap 1 malam pada Apr 2024
Respons daripada Shinya Lau pada 24 Apr 2024
Dear Jessica,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

IAN

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice hotel conveniently located to access transport (MRT and tram) as well as Causeway Bay shopping district. Pool is a decent size and provides opportunity to relax and cool down.
Menginap 4 malam pada Apr 2024
Respons daripada Shinya Lau pada 23 Apr 2024
Dear IAN,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Vanessa

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Las atenciones y el servicio muy bueno, las habitaciones excelentes y una vista fabulosa.
Menginap 4 malam pada Apr 2024
Respons daripada Shinya Lau pada 22 Apr 2024
Dear Vanessa,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Katey

Mengembara bersama pasangan
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Fabulous bar & restaurant with views; rooms are outdated with dirty furniture.
Menginap 4 malam pada Apr 2024
Respons daripada Shinya Lau pada 20 Apr 2024
Dear Katey,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Tolga, Queensbury

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff and location was great but the property needs updating which lets it down
Menginap 2 malam pada Apr 2024
Respons daripada Shinya Lau pada 24 Apr 2024
Dear Tolga,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Dionne

Pengembara perniagaan
Sukakan: Kemudahan
This was fantastic, I felt like royalty!
Menginap 1 malam pada Apr 2024
Respons daripada Shinya Lau pada 11 Apr 2024
Dear Dionne,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

colin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Staff tries very hard to please especially on the executive level. The breakfast menu is great. The view is outstanding. The staff is very attentive. It is a very relaxing experience. The lounge is spacious and is an excellent place to sit and relax. Book this hotel every time I am visiting Hong Kong.
Menginap 5 malam pada Mac 2024
Respons daripada Shinya Lau pada 10 Apr 2024
Dear colin,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Yue Kit

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
It's a nice hotel, but the air conditioning is so cold that even put it to the lower! Off the aircon will be so hot! The hotel is a bit old, and it is time to be renovated
Menginap 3 malam pada Apr 2024
Respons daripada Shinya Lau pada 4 Apr 2024
Dear Yue Kit, Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau Director of Guest Services

4/10 Lemah

Haoxian

Mengembara bersama keluarga
Tidak sukakan: Keadaan hartanah & kemudahan
This hotel can be rates only 3.5 stars maximum. The lobby looks good, but the room is not well maintained. The bathtub is heavily clogged, and the sofa has a lot of stains. Although the location is good, we will not stay again
Menginap 2 malam pada Mac 2024
Respons daripada Shinya Lau pada 1 Apr 2024
Dear Haoxian,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

wing hau, buranby

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice view, dedicated services, very convenient location
Menginap 4 malam pada Mac 2024
Respons daripada Shinya Lau pada 1 Apr 2024
Dear wing hau,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Ken

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed for 10 days. Enjoyed every minute of it. Great service from the staff. Convenient location. Would definitely come back.
Menginap 4 malam pada Mac 2024
Respons daripada Shinya Lau pada 30 Mac 2024
Dear Ken,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

RYOJI

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
ホテルのホスピタリティも素晴らしくすごく気に入りました。 また次回も泊まりたいです。
Menginap 2 malam pada Mac 2024
Respons daripada Shinya Lau pada 29 Mac 2024
Dear RYOJI,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Robert

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice room, great harbour view. Friendly and helpful staff. Lots of dining options in hotel and surrounding area. Good connectivity to Central and other areas. Well priced..... good value.
Menginap 2 malam pada Mac 2024
Respons daripada Shinya Lau pada 29 Mac 2024
Dear Robert,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Ken

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Property is well kept and clean. Great friendly and helpful staff.
Menginap 6 malam pada Mac 2024
Respons daripada Shinya Lau pada 25 Mac 2024
Dear Ken,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Marvin

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay. Thin walls, sometimes you can hear people from the floor.
Menginap 3 malam pada Mac 2024
Respons daripada Shinya Lau pada 22 Mac 2024
Dear Marvin,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

Kengo

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
Attitude of some staffs are terrible, especially when checking in and out. I probably won't use this hotel anymore.
Menginap 3 malam pada Mac 2024
Respons daripada Shinya Lau pada 9 Mac 2024
Dear Kengo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Director of Guest Services

10/10 Cemerlang

JANET

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Really enjoyed our stay at this hotel. Convenient and close to everything.
Menginap 1 malam pada Feb 2024
Respons daripada Shinya Lau pada 8 Mac 2024
Dear JANET,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

6/10 Boleh diterima

Seitaro

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mac 2024
Respons daripada Shinya Lau pada 29 Mac 2024
Dear Seitaro,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Hon Bong Rex

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All worth for money.
Menginap 3 malam pada Feb 2024
Respons daripada Shinya Lau pada 29 Feb 2024
Dear GuestThank you for your review.Looking forward to welcome you again soon.Best RegradsShinya LauDirector of Guest Services

10/10 Cemerlang

Daniel

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 8 malam pada Jan 2024
Respons daripada Shinya Lau pada 22 Mac 2024
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Baik

YauWing

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
低調奢華,若能免費開放冰箱會更好,有機會仍會入住
Menginap 1 malam pada Feb 2024
Respons daripada Shinya Lau pada 18 Feb 2024
Dear YauWing. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Cemerlang

George

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Feb 2024
Respons daripada Shinya Lau / Director of Guest Services pada 14 Feb 2024
Dear George. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent service
Menginap 3 malam pada Feb 2024
Respons daripada Shinya Lau / Director of Guest Services pada 10 Feb 2024
Dear Guest. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Cemerlang

Francoise

Menginap 1 malam pada Feb 2024
Respons daripada Shinya Lau pada 22 Mac 2024
Dear Francoise,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Housekeeping service is excellent.
Menginap 4 malam pada Feb 2024
Respons daripada Shinya Lau / Director of Guest Services pada 8 Feb 2024
Dear Guest. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

2/10 Teruk

Man-Wah

Tidak sukakan: Kakitangan & perkhidmatan
Frontline staff not welcoming AT ALL. Improvement absolutely needed.
Menginap 1 malam pada Feb 2024
Respons daripada Shinya Lau / Director of Guest Services pada 2 Feb 2024
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services

8/10 Baik

Gino

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall the hotel service was good
Menginap 3 malam pada Jan 2024
Respons daripada Shinya Lau / Director of Guest Services pada 2 Feb 2024
Dear Gino. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Cemerlang

Ho Leung

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
設施完善
Menginap 1 malam pada Jan 2024
Respons daripada Shinya Lau / Director of Guest Services pada 2 Feb 2024
Dear Ho Leung. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

8/10 Baik

Koh

Menginap 3 malam pada Ogo 2023
Respons daripada Shinya Lau / Director of Guest Services pada 2 Feb 2024
Dear Koh. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Cemerlang

Toshiya

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
クラブラウンジが改装中でしたがレストランが専用ラウンジになっていました
Menginap 3 malam pada Jan 2024
Respons daripada Shinya Lau pada 26 Jan 2024
Dear ToshiyaThank you for your review.Looking forward to welcome you again soon.Best RegardsShinya LauDirector of Guest Services

10/10 Cemerlang

Diane

Menginap 1 malam pada Jan 2024
Respons daripada Shinya Lau pada 22 Mac 2024
Dear Diane,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Cemerlang

LEE

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
지하철로 접근이 용이하고, 룸에 코드가 많이 충전이 편리했음.
Menginap 2 malam pada Jan 2024
Respons daripada Shinya Lau / Senior Guest Services Manager pada 23 Jan 2024
Dear LEE. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

Wing

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Guest Services Manager pada 18 Jan 2024
Dear Wing. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards, Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

jay

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Guest Services Manager pada 15 Jan 2024
Dear jay. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards, Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

Alfred

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay and great value for money! We stayed at the Club Deluxe room. The hotel lobby and rooms look very classy, rooms are very stylishly decorated and spacious. The view was a little bit blocked by the building next door, but still pretty and we didn't mind. We love that the hotel location is very near to Fortress Hill Station as well and everything is within walkable distance.
Menginap 3 malam pada Jan 2024
Respons daripada Guest Services Manager pada 13 Jan 2024
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Boleh diterima

Vince

Menginap 1 malam pada Jan 2024
Respons daripada Guest Services Manager pada 13 Jan 2024
Dear Vince. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

WING KIN

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
非常好
價廉物美 近地鐵 近公園看海看夜景 大推酒店自助餐
Menginap 1 malam pada Jan 2024
Respons daripada Guest Services Manager pada 10 Jan 2024
尊敬的WING KIN， 很高興得悉閣下入住酒店並對我們的酒店各方面以及服務感到滿意。再次感謝 閣下的光臨，本人及酒店團隊希望於不久的將來再次接待您。 顧客服務經理 謹啟

10/10 Cemerlang

Masahiro

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
スタッフのサービスは良かったです！ 気の利いた事をいえるのも大事だと思いました。 部屋のアメニティが少ないのがイマイチなところ！ あとは駅も近いし満足でした。
Menginap 2 malam pada Jan 2024
Respons daripada Guest Services Manager pada 9 Jan 2024
Dear Masahiro. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

4/10 Lemah

KELVIN, CAUSEWAY BAY, HONG KONG

Menginap 1 malam pada Jan 2024
Respons daripada Shinya Lau / Director of Guest Services pada 29 Jan 2024
Dear KELVIN. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

8/10 Baik

Lars Juhl

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Short stay in Hong Kong
Fine 3-days stay. Location was ok and close to MRT-station making it easy getting around. I chose the hotel due to the standard and the pool….but as I arrived I found the pool closed until March - nobody told me this when checking in, which I find as a bad service! Room was nice, However.
Menginap 3 malam pada Jan 2024
Respons daripada Guest Services Manager pada 8 Jan 2024
Dear Lars Juhl, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager

8/10 Baik

Clement

Menginap 1 malam pada Jan 2024
Respons daripada Guest Services Manager pada 8 Jan 2024
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Baik

Huang

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Dis 2023
Respons daripada Guest Services Manager pada 31 Dis 2023
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

Punith Kumar

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
One of the best in the town want view of hongkong city and harbour. Everything is perfect.
Menginap 3 malam pada Dis 2023
Respons daripada Guest Services Manager pada 29 Dis 2023
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Cemerlang

Seung Hee

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Guest Services Manager pada 30 Dis 2023
Dear Seung Hee. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

Dorothy

Menginap 4 malam pada Dis 2023
Respons daripada Guest Services Manager pada 28 Dis 2023
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Cemerlang

Yue Kit

Menginap 3 malam pada Dis 2023
Respons daripada Guest Services Manager pada 20 Dis 2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Cemerlang

SU YEON

Menginap 1 malam pada Dis 2023
Respons daripada Guest Services Manager pada 20 Dis 2023
Dear SU YEON. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
Service level at poor three star hotel.
Service pretty terrible. One person ordered two food items at the bar. Only got one, as the staff had cancelled the other as it would be too much.. Wanted to order room service, phone picked up and they told us that they were top busy to take the order..
Menginap 2 malam pada Dis 2023
Respons daripada Guest Services Manager pada 18 Dis 2023
Dear Guest, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager