I booked this Hotel in December for February as a birthday present. I received a confirmation from them from the RACV. They took my deposit and all seemed OK, then 24 hours before checking in I got an email that they had canceled my booking and would refund the deposit, no reason. I could not get another Hotel in Hobart as it was sold out and very short notice. So had to hire a car as we were 40knm out of town. No reason so I assume they got a group booking. Thanks RACV, great birthday you have spoiled!! I will NEVER use you again and tell as many people as I can of your business practices.