Dear Ms. LieuThank you very much for your comments. We noted that.Sincerely Yours

Dear Thanh,I am so sorry to know that you have had bad experience during your stay at our hotel.I will check the camera and proceed necessary actions to keep and maintain the standards of the hotel, and to avoid such incidents to happen again.Sincerely YoursSo sorry

Thank you very much, Mr. Soshi.

Thank you, Jing.

Dear VladimirThank you for your nice comments. Appreciate.We look forward to welcoming you again.

Thank you Hai. Best wishes.

Thank you and appreciate your comments. Hope to welcome you back soon.

Dear Mr. Chol Su,Thank you for your comments and let us know the situation. Have a nice weekend.

Dear AmyThank you very much for your comments.Best wishes

Thank you and appreciate, Tai.Happy Tet

Dear HaiThank you for your kind words.Have a nice weekend.

Dear JohnThank you very much for your kind words.Sincerely Yours

Dear Chu NgocWe are so sorry for the bad experience you have had during your stay.Sincerely Yours,

Dear KevinThank you for your sharing. We will look into it carefully.Sincerely Yours

Thank you for your comments. Appreaciate.Have a nice weekend.

Thank you and we are happy you enjoyed our service and breakfast, coffee.We will look into everything carefully.Sincerely Yours,

Dear TuanI am sorry for those bad expererience you have had and letting us know. Thank you very much for that. We will surely have appropriate actions to maintain the cs accordingly.Sincerly Yours

Thank you Stephanie.Have a nice weekend.

Thank you Kengo. We are happy.Have a nice weekend.

Thank you and appreciate your comments.Sincerely Yours

Dear MaryWe are so happy with your comments. Appreciate.Have a nice weekend.

Thank you.

Thank you Anh. We'd love your comments.Have a nice weekend.

Thank you for your comment, Mr. JinKwang.Have a nice weekend.

Thank you Mr. Dinh.Have a nice weekend.

Thank you Mr. Thắng.Have a nice weekend.

Thank you for your comments, Quynh.Best regards,

Thank you for your nice comments, Roberta.Best regards,

Dear TiffanyWhat a pity that you did not have pleasant stay at First Hotel. We are sorry for these.Could you tell us more about your advice?Sincerely Yours,

Thank you very much for your nice comments and room pictures, Jim. We can not imagine those are our rooms.Best regards,SimonDeputy DOSM

Dear Kazuhiko sanThank you and appreciate your comments.Sincerely Yours

Dear Kenichi san,We are very sorry for this serious matters.

Thank you very much for your comments.Sincerely Yours

Appreciated.

Thank you very much and appreciated, James.

Dear TienThank you very much and best regards,

Dear Christiane,So sorry for the disappointment you have had during the stay. Actually, there are many rate plans that may suit guests' need, such as rate with airport transfers, rate with breakfast, without breakfast, without airport transfers, etc.We received your reservation from an affiliated site of Expedia that does not have complimentary airport transfers. We will surely work with them to fix these errors accordingly.Sorry again. I hope that you will think it over and stay with us again in the near future. Sincerely Yours

Thank you very much for your comments, Marco.Sincerely Yours

Dear AliceWe are very sorry for the bad experience you have had. Actually, I am sure that the hot water system has been working well so far. What a pity that you did not make a call to our staff for assistance in time.Sincerely Yours,

Dear CliveThank you.

Dear JoanWe thank you for your staying with us, and so sorry for the unsatisfied experience you had during the stay.For the rate plans with benefits included, we have a plan that has no free airport transfers. It is cheaper, and somewhat fare to guests who need not this service but still have to pay higher.We will work with Expedia staff about this serious matter on advertising on the websites. Once again, we are so sorry.Sincerely Yours,

Dear IanSo sorry for the bad experience you have had during your stay.We will find out and adjust the conditions accordingly.Sincerely Yours,

Thank you HongMan.

Dear JustinI was really shock of this serious matter. Very sorry for this. Please kindly contact me personally.Sincerely Yours,

Thank you very much Tuan for your nice comments.Hope to have chances to welcome you back.Best regards,

Dear Mr. JiHongThank you very much. Hope to welcome you again soon.Sincerely Yours

Dear JiHongThank you and appreciate your comments.Best wishes.

Thank you and appreciate, Belinda.Best wishes.

Dear Norihiko sanThank you and appreciate your feedback.

Dear Mr. ShunHighly appreciate your comments. Sincerely Yours