2/10 Teruk
Svenja
Mengembara bersama kumpulan
2 Jun 2023
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Direct access to the beach including sun beds and umbrellas is the only good thing about this place.
Overall the whole hotel and area is still under construction and preparing for high season, e.g. beach area wasn’t fully ready to be used and there is a lot of construction work. (Don’t be surprised if Google maps guides you to a construction area were you can’t find the reception instantly)
The staff is not helpful and not customer friendly at all. We arrived within the check in time (11 am - 11.30 pm) and were told we are late. When asking for different services that are promoted even on their own website we were told it’s not available but the price we are paying is anyway only for the hotel room, e.g. no spa, no wellness, no yoga, no slippers in the room, TV didn’t work and no daily cleaning. We even had to get additional toilet paper ourselves at the reception.
Although the front and reception area of the hotel look very nice , if you take a closer look and check the rooms it’s a different picture. The rooms are in bad conditions, there was stuff coming out of the A/C, the bathroom was calcified, the single bed in the 3 bed room was too short. The whole interior is out of date and stained.
Breakfast is pre-defined but decent.
Wouldn’t recommend going there at all (except you are an influencer and get one of the well prepared villas)!
Svenja
Menginap 2 malam pada Mei 2023