Hotel Spa di Herstal

"The place is beautiful, but no air conditioning, just a fan in the room. Hotels of this category and price in Europe now have air conditioning. No pool either. People must be attentive to the payment. The receptionist did not ask for the payment when we checked in. At check out she said that she couldn't find the payment collected by Expedia, but she had the card number that Expedia sent. She went ahead and charge for the room again without given me the chance to show the Expedia receipt. When...

"Le soucis n’est pas la chambre, c’est la publicité mensongère. Je venais pour mon anniversaire de mariage en pensant profiter du spa, sauf que le spa n’est pas du coup inclus dans le tarif de la chambre (sur votre site ce n’est écrit nul part!) on demande comment faire pour y aller quand même et là on nous dit que tout est déjà réservé. Personne ne nous a prévenu. Il y a une piscine extérieur couverte, on demande donc si on peut y aller, on nous dit que non car elle n’est pas chauffée… payer...

"The building itself is amazing, and the spa facilities are absolutely top-tier. However, the restaurant service falls short of a 5-star standard, despite the 5-star pricing. Service was incredibly slow, and we faced a language barrier as not all staff spoke English. For example, our pre-lunch cocktails were served with absolutely nothing on the side; when we asked for nuts, we were told they had none. We also had to explicitly ask for basic items like napkins. To top it off, the wine pours by...