Herencia hotels from RM216

"The staff was friendly, but we did not have a five star (Google) or 9.6 (Expedia) experience. Check in began at 1230 according to the website but we were not set to arrive till 330. I received a message that there would not be anyone to check us in from 230 to 430 - I was told it was “rest time” for their staff. I messaged back the time we were planning on arriving (we had driven five hours that day) and was told no one would be there but we could wait on them. We adjusted our schedule and it was fine. We get checked into our room and my wife comes out of the bathroom and said, “someone has been smoking in there”. Not sure if they had a policy or not but did not want to be blamed for smoking and so I told the front desk. They moved us to the room next door - that was nice. Then the 15” tv remote would not work. They brought us another one - that was nice. I initially found the property through a Google search. It is listed as a “5 Star Property”. It is not! It is a nice hotel that we personally had a few small things happen that although they were quick to address, limit what we can "

"Beautiful property. Unexpected last minute stay and this hotel was a nice surprise. Super friendly staff. "

"Very good hotel _ great dinner a d breakfast. Liked it a lot."

"This was a very nice boutique hotel. The staff was friendly and helpful with a dinner recommendation. The breakfast was basic but very good. Although the pool looked open the water in it was not clean and/or clear. "

"A very nice property, tucked in the center, tastefully renovated. Service is very kind and attentive, even though the « nobody’s there » check in procedures can be unusual for the American public. Very nice bedding, and super quiet. "

"Beautiful property. It takes about 20 minutes to walk into town, but a very safe walk even in the evenings. Great pool area. Reception and staff very helpful and courteous. "

"It's a lovely traditional hotel in a very convenient location. The receptionist is uber-helpful and friendly. Our room was a bit on the small side, but had everything we needed for a one night stopover, but there were no dining facilities. However, the free breakfast sponges made up for that and we used Uber Eats."

"I think there were maybe 6 rooms total. It was a very cool set of rooms in a castle. Wouldn’t be appropriate for people with physical disabilities or the very old because bedroom was upstairs and bathroom downstairs. We loved the unique style."

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