2/10 Teruk
Mojtaba
Mengembara bersama pasangan
3 Okt 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We arrived at 2.45 pm and the room was not ready until 3.15 pm . The ground floor rooms are behind the bar and the reception off the staff corridor so it feels like staff experience not the hotel experience . The bathroom was super small with the sink size of the airplane washroom. The shower doors were not clean from the guest before - splashed and dirty
I understand that I paid for the cheap ground floor room however the Expedia is selling Economy Twin Room - ground floor as per photo no 32 (room) and no 11 or no 20 ( bathroom ). My room looked like photo no 29 (exactly ) or no 18 ( represented as single room ). My bathroom was photo no 24 ( single room bathroom)!
According to the photos I received lower standard that I paid for . When I informed the reception about the situation they told me that this is the only room on the ground floor yet in fact they were 2 rooms . Room no 2 was occupied already . So I got a room no 1 - which in photos is represented as single room . The only reason I booked the economy twin on Expedia because the room review was 10 exceptional - and since they have only 2 ground floor rooms- then it has to be next doo
Expedia sells different room then Mirabello Hotel accommodates you into .I also booked it 1 month ahead so if the Mirabello hotel did not have the room Expedia offers ( it’s only one available !)then it should not proceed with booking at all or it should Offer the upgrade not the downgrade .
Stay away from ground floor rooms !
Mojtaba
Menginap 1 malam pada Okt 2025