Hegoalde Business Hotels

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"We really enjoyed our stay at the artist hotel. The interior is beautiful, very fresh and clean. The location right next to the Guggenheim Museum could not be any better. The view from the rooftop breakfast bar is really stunning. The bedrooms are very comfortable with lovely large beds. Bathrooms are modern and easy to use. We would definitely stay here again."

"Faultless. The perfect stay "

"Spent one night before an early flight. Staff was friendly. Breakfast was excellent. No hot eggs, but fresh fruit, bread and the variety was good. Much better than expected! The shuttle was a bit confusing. It parked where cars park for drop off. It was black (in US Holiday Inn shuttles are white) and I never saw the logo, which doesn’t mean it’s not there. Luckily my friend saw it, while I was checking out a different van. It does seem to come pretty often, 15 minutes or so."

"This is a Lovely Hotel with a great staff and good parking and a nice location that's walkable to the old town as well as the coast. It's totally modern and the beds are great! It has a lovely series of common rooms with couches and tables in the lobby as well. I wish the workout room had been open later it closed at 9:00 and didn't seem to be open often"

"Excelente ubicación, excelente servicio. Únicamente sería deseable que las habitaciones tuvieran máquina de café. Totalmente recomendable"

"Good location however, a 20-30 minute walk to city center. Buses nearby. Upon our arrival, they held our luggage until check in. However, at checkout, you have to use lockers in the hotel if you want storage at 4.5 E per hour. Internet was fine. Bed was fine. Pillows were way too mushy. Room could been cleaner."

"The breakfast buffet was excellent but can get very busy. The bed was large and very comfortable. "

"Excellent location. Nice walk along the river to the Guggenheim and old town. Close to a tram stop. Good selection at breakfast and reasonable bar prices."