Family Room (Executive) | 1 bilik tidur, bar mini, peti besi dalam bilik
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Ulasan tentang Gem Premier Hotel & Spa

3.5 out of 5
Gem Premier Hotel & Spa
54 Ngo Huyen Street, Old Quarter, Hanoi

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 610 daripada 938 ulasan" "
Penilaian 8 - Baik. 161 daripada 938 ulasan" "
Penilaian 6 - Boleh diterima. 82 daripada 938 ulasan" "
Penilaian 4 - Lemah. 43 daripada 938 ulasan" "
Penilaian 2 - Teruk. 42 daripada 938 ulasan" "

9.0/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

7.0/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

5.2/10

Mesra alam

Ulasan

6/10 Boleh diterima

Sodai

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。
Menginap 2 malam pada Mac 2024

8/10 Baik

Jong moon

Menginap 1 malam pada Jan 2024

2/10 Teruk

Johanna

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Menginap 2 malam pada Feb 2024

4/10 Lemah

NAOKO

Menginap 2 malam pada Feb 2024

4/10 Lemah

Viking

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.
Menginap 2 malam pada Feb 2024

4/10 Lemah

Emily

Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024

2/10 Teruk

Viet

Menginap 1 malam pada Jan 2024

8/10 Baik

Berth-Ove

Menginap 2 malam pada Jan 2024
Respons daripada Jenny Nguyen pada 19 Feb 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.

2/10 Teruk

Chantal, Montréal

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Jan 2024

2/10 Teruk

Daniel

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Klamt
Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted.
Menginap 1 malam pada Jan 2024
Respons daripada SM pada 19 Feb 2024
thank you for your feeback

8/10 Baik

Liam

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Menginap 3 malam pada Jan 2024
Respons daripada SM pada 19 Feb 2024
Thank you for taking time to sharing your feedback

8/10 Baik

Elizabeth

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Menginap 3 malam pada Jan 2024
Respons daripada Jenny Nguyen pada 19 Feb 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.Thank you

6/10 Boleh diterima

Kiem duc

Tidak sukakan: Kemudahan
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Menginap 2 malam pada Dis 2023
Respons daripada SM pada 19 Feb 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.

6/10 Boleh diterima

Sara

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Menginap 1 malam pada Jan 2024
Respons daripada SM pada 19 Feb 2024
Thank you for your feedback

2/10 Teruk

ALBERTO

Menginap 3 malam pada Dis 2023

6/10 Boleh diterima

Aidan C

Menginap 1 malam pada Dis 2023
Respons daripada SM pada 19 Feb 2024
Thank you for your feedback

6/10 Boleh diterima

Rajanayagam

Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Menginap 3 malam pada Dis 2023
Respons daripada SM pada 19 Feb 2024
Thank you for sharing your feedback

8/10 Baik

ALEXANDER

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Menginap 1 malam pada Dis 2023

8/10 Baik

CHAU

Clean
Menginap 3 malam pada Nov 2023

2/10 Teruk

SCAUX

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tout simplement horrible. Petite fenêtre qui donne sur les escaliers, le personnel qui est toujours en train de dormir à la réception, le chat qui est enfermé et qui miaule toute la nuit, chambre pas du tout insonorisées, petit déjeuner dans un autre hôtel dans la rue, manque plein d’ampoules…. Bref FUYEZ
Menginap 4 malam pada Nov 2023

8/10 Baik

Sunshine

Menginap 1 malam pada Nov 2023

4/10 Lemah

Shoichiro

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
１年前にも利用しました。その際には良い評価をしたのですが、今回は残念な評価としました。朝食は以前と同じくとても満足しましたが、なにせ設備等にあまりにも問題がありました。まずは、シャワーでお湯が出ない。水で過ごしました。また排水も悪くて水が隣のトイレスペースまで流れ込む状態。その他にも気になる点がいくつかあり、この評価としました。
Menginap 4 malam pada Okt 2023

6/10 Boleh diterima

Yuta

Menginap 3 malam pada Okt 2023

2/10 Teruk

YOSHIAKI

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
７Fの部屋に泊まりましたが、シャワーの出が悪くお湯もほとんど出ませんでした。また冷蔵庫もただの光る箱でした。　直してもらえるように伝えましたが、全く変わりませんでした。
Menginap 4 malam pada Okt 2023

4/10 Lemah

Lan Anh

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Menginap 5 malam pada Okt 2023

2/10 Teruk

Yuka

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Sep 2023

6/10 Boleh diterima

Rune

Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 3 malam pada Sep 2023

2/10 Teruk

Martin

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Menginap 2 malam pada Jul 2023

6/10 Boleh diterima

Louise

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Jan 2023

2/10 Teruk

Aaron

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Do not book here - SCAM
I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).
Menginap 1 malam pada Dis 2022

6/10 Boleh diterima

HeeDong, Odessa

Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
Menginap 1 malam pada Jan 2023

8/10 Baik

Steph

Sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Jan 2023

2/10 Teruk

Bao

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel
Respons daripada Tom Nguyen Hoang ( Mr.) pada 30 Dis 2022
Thank you for your review !

2/10 Teruk

Susan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.
Respons daripada Tom Nguyen Hoang ( Mr.) pada 30 Dis 2022
Thank you for your review !

4/10 Lemah

Rachel

8/10 Baik

Sandra

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
La ubicación, el desayuno incluido y el personal amable
Menginap 5 malam pada Dis 2022
Respons daripada Victor Nguyen ( Mr. ) - Director of sale pada 15 Dis 2022
Thank you for your review !

6/10 Boleh diterima

Esko

Menginap 7 malam pada Dis 2022

10/10 Cemerlang

Cuong

6/10 Boleh diterima

Penny

Mengembara bersama kumpulan
Sukakan: Kebersihan
Tidak sukakan: Keselesaan bilik
Fine for a night
Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.
Menginap 1 malam pada Nov 2022
Respons daripada Tom Nguyen Hoang ( Mr.) pada 3 Dis 2022
Thank you for your review !

6/10 Boleh diterima

yoshiko

Menginap 1 malam pada Nov 2022
Respons daripada Tom Nguyen Hoang ( Mr.) pada 3 Dis 2022
Thank you for your review !

2/10 Teruk

Yoshikazu

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
朝食とウェルカムドリンク付きとあったが、どこにも何もなかった。朝食を楽しみにしていたので残念でした。 部屋のドアの鍵は掛からず４日間無施錠の状態で泊まりました。 チェックイン時に15分ほどフロントで人が来るまで待ってようやく対応してもらいましたが、その後はフロントに人はおらず鍵の問題や朝食の事は聞くことができませんでした。 チェックアウトはみんな無人のフロントデスクに鍵を置いて出て行きます。 ここまで酷いホテルは初めてでした。２日目の夜からは別の場所に泊まりチェックアウトの日だけ戻って鍵を置いて来ました。
Respons daripada Tom Nguyen Hoang ( Mr.) pada 9 Nov 2022
Thank you for your review !

6/10 Boleh diterima

Takahiko

Pengembara perniagaan
I felt like It's just to sleep
Menginap 1 malam pada Nov 2022
Respons daripada Tom Nguyen Hoang ( Mr.) pada 10 Nov 2022
Thank you for your review !

10/10 Cemerlang

Shoichiro

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
とにかく朝食が素晴らしい。コスパの良い所です。交通の便も良いです。
Respons daripada Tom Nguyen Hoang ( Mr.) pada 6 Nov 2022
Thank you for your excellent review !

4/10 Lemah

Teom Neng

Mengembara bersama kumpulan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.
Menginap 2 malam pada Okt 2022
Respons daripada Tom Nguyen Hoang ( Mr.) pada 14 Okt 2022
Thank you for your review !

8/10 Baik

Jaesung

Menginap 1 malam pada Jun 2022
Respons daripada Victor Nguyen ( Mr. ) - Director of sale pada 26 Jul 2022
Thank you for your review !

2/10 Teruk

Danny

Mengembara bersama kumpulan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Ok
Menginap 1 malam pada Jun 2022
Respons daripada Victor Nguyen ( Mr. ) - Director of sale pada 26 Jul 2022
thank you for your review !

10/10 Cemerlang

Charles

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent
Menginap 1 malam pada Mei 2022
Respons daripada Victor Nguyen ( Mr. ) - Director of sale pada 26 Jul 2022
Thank you for your exceptional review !

6/10 Boleh diterima

Vinicius, Singapore

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
There are no VIP excess Hotel condition was extreme bad no maintainace 3 lights / 2 power point are not in working condition Bathroom accessoty such as hand Shower badly damage. Regret expedia should check before selling thier room. Worst hotel i ever stay. Moreover exoedia price in very much higher. Not worth 5usd for that room i paid sgd30 .
Menginap 2 malam pada Mei 2022
Respons daripada Victor Nguyen ( Mr. ) - Director of sale pada 26 Jul 2022
Thank you for your review !

6/10 Boleh diterima

Vuong

Menginap 4 malam pada Mei 2022

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 5 malam pada Feb 2020
Respons daripada Mr. Tom pada 30 Mac 2020
Thank you for your review !