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Ulasan tentang Especen Hotel

2.5 out of 5
Especen Hotel
28 Tho Xuong Street, Hoan Kiem District, Hanoi, Hanoi

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 23 daripada 79 ulasan" "
Penilaian 8 - Baik. 39 daripada 79 ulasan" "
Penilaian 6 - Boleh diterima. 11 daripada 79 ulasan" "
Penilaian 4 - Lemah. 4 daripada 79 ulasan" "
Penilaian 2 - Teruk. 2 daripada 79 ulasan" "

7.8/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

6.8/10

Kemudahan

7.2/10

Keadaan hartanah & kemudahan

7.4/10

Mesra alam

Ulasan

8/10 Baik

tomoyuki

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan
エレベーターが無いので階段で昇降することを除けば、とても快適に過ごせました。
Menginap 3 malam pada Mei 2024

6/10 Boleh diterima

MASAFUMI

Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Yumi

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Kindly staff :)
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Toshiyuki

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
給湯器の都合シャワーのお湯が10分程度しか出続けないが、それ以外は快適だった。
Menginap 3 malam pada Mac 2024
Respons daripada Tran Hoai Thanh pada 5 Mac 2024
親愛なる「としゆき」様 Toshiyuki 当ホテルでの最近のご滞在に関して、ご意見をお聞かせいただきありがとうございます。 改善すべき領域を特定し、サービスの品質を維持するのに役立つため、皆様のご意見に心から感謝いたします。全体として、お客様のご経験が良好で、ご滞在のさまざまな面にご満足いただけたと伺い、大変うれしく思っております。 しかしながら、お部屋の給湯設備につきましてはご不便をお掛けし、誠に申し訳ございませんでした。改めて、当館をお選びいただきまして誠にありがとうございます。またのご利用を心よりお待ちしております。よろしくお願いします、

8/10 Baik

Emily

Menginap 1 malam pada Jan 2024

8/10 Baik

Søren

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 3 malam pada Dis 2023

2/10 Teruk

Catalina

Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Jessica

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Mycket nöjda med vår vistelse
Stannade här i 3 nätter. Blev väl mötta av familjen som äger hotellet. Rummet motsvarar bilderna bra. Det var rent och fräscht. Städning var dag och påfyllning av toalettartiklar. Mycket nöjda med vår vistelse. Bra hotell för ett bra pris.
Menginap 3 malam pada Dis 2023

6/10 Boleh diterima

Pengembara yang disahkan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Pas cher et très moyen
L’emplacement est vraiment top. En revanche l’hôtel est dans son jus. Nous avons eu une chambre avec un mur complètement moisi et un mur qui perdait son papier peint. La literie est moyenne.
Menginap 2 malam pada Nov 2023

8/10 Baik

KEITARO

Sukakan: Kakitangan & perkhidmatan
nice
Menginap 2 malam pada Okt 2023

6/10 Boleh diterima

Aron

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Sehr einfache Unterkunft
Menginap 13 malam pada Sep 2023

6/10 Boleh diterima

DOSAKA

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
301は窓が閉まらず、ドアも一度壊れた。 ただ、古い事を除けば、コスパは良いと思う。
Menginap 5 malam pada Sep 2023

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama kumpulan
Tidak sukakan: Keadaan hartanah & kemudahan
稍微有點圖文不符
跟照片不一樣，也沒有英文櫃檯人員，礦泉水還是別人用開過的，房間不算新，壁紙剝落、牆壁斑駁，但床是乾淨的。不過一切都有請櫃檯服務人員處理，只是要用翻譯軟體
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Zachery

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jun 2023
Respons daripada Tran Hoai Thanh pada 20 Ogo 2023
Thanks so much! You're so kind!

10/10 Cemerlang

Samantha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great trip
Hotel is very well situated among the sites and a large amount of food options. Great for a short stay to pack lots in. The rooms were large, clean and with good aircon.
Menginap 2 malam pada Apr 2023

10/10 Cemerlang

Emilie

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Staff is nice ! Rooms are big spacious and clean ! Well located in the middle of the old quarter
Menginap 1 malam pada Apr 2023

10/10 Cemerlang

Tony

Menginap 1 malam pada Apr 2023

8/10 Baik

Melanie

Sukakan: Kebersihan
Nous etions coller sur une eglise qui sonnait cest cloches a répétitions a partir de 5:00 am. Aucune ascenseur.
Menginap 4 malam pada Mac 2023

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Solide Budgetoption.
Gute Lage nahe See, aber in recht ruhiger kleinen Gasse. "Familienzimmer" wie beschrieben und recht großzügig, dazu mit großem Balkon, welcher in oberen Stockwerken den Blick über die kleinen Gassen erlaubt. Freundliche Rezeption. Insgesamt solide Preis-Leistung.
Menginap 2 malam pada Mac 2023

10/10 Cemerlang

Tom

Sukakan: Keselesaan bilik
Super
Bien placé dans le vieux Hanoi le gérant est adorable
Menginap 1 malam pada Jan 2023
Respons daripada Tran Hoai Thanh pada 28 Jan 2023
Thanks so much my friends! Your're so nice too.

10/10 Cemerlang

Luke

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great value and great location. Rooms are clean. Staff is nice. Rooms are good.
Menginap 1 malam pada Jan 2023
Respons daripada Tran Hoai Thanh pada 28 Jan 2023
Thanks so much for your compliments! We will be happy to see you again!

8/10 Baik

Merete

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Nice central
Hotelt er super centralt en smule slidt men ellers virkelig lækkert
Menginap 2 malam pada Jan 2020

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
에스페센
1층에바퀴벌레가있었는데 다행히 방안에는없었다 중심성당과가까워서 그런지조금의 시끄러운소음은있다 침구류는 그닥 깨끗하지않아보였다
Menginap 1 malam pada Dis 2019

10/10 Cemerlang

Michael

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2019

10/10 Cemerlang

Philippe, Abuja, Nigeria

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Cheap & perfectly convenient Efficient, English-speaking staff
Menginap 3 malam pada Dis 2019
Respons daripada Especen hotel pada 22 Dis 2019
Thanks so much! Your are so nice!

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice if you get a good room
Pretty good hotel in a great location. Comfy and clean. Our friends booked the same room but ended up in a different building which wasn't as nice, but then were able to change to one even nicer than ours, so not all rooms you book are created equal.
Menginap 3 malam pada Dis 2019
Respons daripada Especen hotel pada 16 Dis 2019
Thanks so much for your nice review! Our hotel has several kind of room from cheap to deluxe quality which different price. Our hotels are a chain and all annexes are closed by each other, just some steps walk distant and we use one reception desk for all. We always try to arrange all rooms in a booking on same building and closed by each other. If you book to or more bookings, kindly send and request message to us so we will know to arrange your group easily. Thanks so much and have a nice time!

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Average
The room is clean, quiet and roomy, the fridge keep my fruit last longer, but there's no elevator so up and down the stairs a little inconvenience. There is a delicious beef soup (pho bo) place only few steps away from hotel only in the morning, so I had breakfast every morning before starting my adventures.
Menginap 2 malam pada Nov 2019
Respons daripada Especen hotel pada 29 Dis 2019
Thanks so much for your nice review!

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Good for the price
There was no elevator and no breakfast but the rooms are very large and have a balcony.
Menginap 1 malam pada Nov 2019

8/10 Baik

Jaclyn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great stay for the budget traveler!
We had a great stay at the Especen Hotel in Hanoi! This is a perfect hotel for the budget traveler. It is a very comfortable place to stay. You can pay for nicer in town, but for the price it is perfect. Also, we loved the location. It was in a quieter alley, that felt more tucked away. It was also a great walk to all places in the city
Menginap 5 malam pada Okt 2019

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 4 malam pada Sep 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
번화가에 있는 곳이라 성요셉성당, 호안끼엠 호수 걸어서 다니기 편해요 방도 가격에 비해 괜찮습니다 후기 중 수압이 약하다는 것이 단점이라 했는데 4층 묵었고 수압 나쁘지않았어요 셋이 쓰기엔 딱 좋았네요 에스페센 호텔 이름으로 인근 지역에 3곳이예요 (체인점 개념인듯합니다) 예약하실 때 주소 잘 확인하세요 저희는 골목 안에 있는 곳에 묵었는데 그랩 잡으려면 큰 길로 나가야 하는 것 말곤 딱히 단점이 없었습니다^^
Menginap 3 malam pada Sep 2019

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Prijs/kwaliteit goed. Badkamer was niet top, maar verder ok. Personeel erg behulpzaam. Locatie is ook echt goed.
Menginap 3 malam pada Jul 2019

6/10 Boleh diterima

Quang

trung binh
đi nghỉ cùng gia đình
Menginap 1 malam pada Jun 2019

10/10 Cemerlang

ahram

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good service, cleaning snd friendly people
Really nice hotel
Menginap 1 malam pada Apr 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
good
the furniture in the room except bed is clean, others are dusty. And I suggest to have hangers and a bin in the room will be much better.
Menginap 1 malam pada Apr 2019

8/10 Baik

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff were friendly. Rooms were clean. Bed was very firm but that seems to be the norm in Asia. Overall worth the price you pay.
Menginap 1 malam pada Mac 2019

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
동성 친구들끼리 가기 좋은곳
개인적으로 저렴한 비용에 넓고 환한 방과 좋은 위치가 가장 만족스럽고, 화장실이 비좁고 수압이 약했던것이 가장 불만이었으며, 연인보다 젊은층의 동성 친구들끼리 가는것이 더 적합한것 같다. 전반적인 평가점수는 10점 만점에 5점이라 할 수 있고, 각각에 대한 상세 점수를 나열해보았다. 서비스(10)-매우 친절하며,무거운 짐도 선뜻 운반해주고, 주변 길 안내도 상세히 알려주고, 체크아웃 시 놓고간 짐도 골목까지 뛰어나와 챙겨주었다. 청결(6)-에어컨 처음 켤때 냄새가 좀 나고, 전반적인 청소상태는 양호한편. 편안함(4)-5층에 묵었는데, 계단은 가파르고 엘리베이터가 없어서 굉장히 힘들었다. 화장실이 너무 좁아서 이용이 너무 불편하다. 사진상의 좌측이 현관문, 우측이 욕실문, 가운데가 건물의 계단부분이기때문에, 욕실문의 사이즈와 안의 공간이 동일한 너비라서 참 좁다. 남자 또는 서양인들은 여자인 나보다 훨씬 불편할것같다. 방은 넓고 창이 벽 두 면에 걸쳐있어 굉장히 밝고 환해서 좋다. 발코니 밖에 나갈 수 있으나, 테이블은 없기 때문에 소용은 없다. 방에는 옷걸이와 화장대가 없어서 매우 불편하다. 좁은 화장실에서 화장을 하거나 옷 매무세를 만지는것은 너무 힘든 일이다. TV는 낡아서 아무 방송도 볼 수 없었다. 방이 밝고 넓은것 이외에 딱히 좋은것은 없었다. 관리상태(2)-건물이 오래된편인데 현관문과 창문등이 뻑뻑하고 방안에서는 곰팡이 냄새가 나는편이라서 에어컨으로 일정시간 환풍을 시켜줘야한다. 다른층은 모르겠으나 5층은 수압이 약해 샤워기나 수도에서 물줄기가 너무 약하게 줄줄줄 나와 샤워하는데 한시간은 걸린다. 계단 오르기도 힘들고 수압도 낮으니, 되도록 5층은 피해서 숙박하길 권장한다. 냉장고는 기능이 잘되는 편이어서 생수를 밤새 얼려서 들고 다닐수 있었다.침대가 오래되어 스프링이 꺼졌는지, 가운데부분이 다른데보다 조금 꺼져있었다. 주변지역(10) - 성요셉성당 옆골목이어서 주변에 맛집과 카페도 많고, 웬만한곳은 걸어서 다닐만할정도였으며, 1분거리에 유명하고 저렴하고 서비스좋은 맛사지샾도 있어서 하루 피로를 풀기도 참 좋았다. 주변지역은 정말 좋은 위치였던것 같다.
Menginap 2 malam pada Mac 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
God beliggenhed
Gode senge og rent værelse med dejlig stor altan. Ligger i centrum, men der er stadig okay roligt
Menginap 2 malam pada Mac 2019
Respons daripada Tran Hoai Thanh pada 6 Mac 2019
Thanks so much for your praise! You are nice guest, too!

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent value
Nice hotel with great staff. Excellent price. Lowest airport transfer I found in Hanoi ($11). Bathroom could have been a bit nicer but that is the only improvement.
Menginap 2 malam pada Nov 2018
Respons daripada Tran Hoai Thanh pada 22 Jan 2019
Thanks so much for your nice review! We will try our best to improve service quality.

6/10 Boleh diterima

vicky

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Ok hotel for the Price.
The hotel is okay. You get What you pay for. It seems like it could use a cleaning all over. The bathroom was very small. The room was Big.
Menginap 4 malam pada Sep 2018

10/10 Cemerlang

たぬっきー

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
観光地へのアクセス最高の親切なホテル
オーナーの方がめっちゃ親切！ 部屋は清潔で必要最低限のものは全て揃っていた。ただ１つ、Wi-Fiが一晩中使えなかった時がありそれだけ残念だった。ただそれを差し引いても全体的にサービス精神が行き届いていてまた泊まりたくなるホテルだった。
Menginap 2 malam pada Ogo 2018

8/10 Baik

AMIT

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Ogo 2018
Respons daripada Tran Hoai Thanh pada 22 Ogo 2018
Thanks so much & Have a nice time!

8/10 Baik

AMIT

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Value for Money
Good Hotel with Big Rooms
Menginap 5 malam pada Ogo 2018
Respons daripada Tran Hoai Thanh pada 22 Ogo 2018
Thanks so much for your nice review. Hope you have a nice time at our hotel!

8/10 Baik

Jonathan

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2018

10/10 Cemerlang

newwy, bkk

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
เดินทางสะดวก พนักงานใจดี
พรักงานใจดีมาก ขอเชคอินเลทตั้งสองชั่วโมงก็ยังได้ อำนวยความสะอวกทุกอย่าง เสียอย่างเดียวไม่มีลิฟท์ แต่ทุกอย่างโอเคมากเดินขึ้นได้
Menginap 3 malam pada Apr 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Will stay here again
Superior room with city view is large enough for us and the room was clean, offered air conditioning, hot showering water and free wifi. Housekeeping was nice and every Anh I met on the front desk is nice,too. I'd be happy to stay here again!

8/10 Baik

Boom, Thailand

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Good price and location
Room is acceptable. Toilet is clean but a bit old. Staff can speak English and helpful. Overall is OK but not so impressive.
Menginap 3 malam pada Apr 2018

8/10 Baik

Laura

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Feb 2018

10/10 Cemerlang

Linda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good stay!
A good hotel! We stayed here for a few nights and enjoyed our stay. It was clean and the beds were good. Two days in a row, we were short of a towel, but got one as soon as we asked for one. The bathroom was fine, but there’s no specific shower area or shower curtains which means the whole bathroom is wet after a shower. The staff was very friendly and helpful, we stayed there over the lunar new year and there were new year snacks in the lobby for guests to enjoy, which we appreciated! The one minor downside was that some staff members had limited English which created some miscommunications. We were also able to exchange money at the hotel for a great rate.