Cat & Dog Friendly Hotels in Hadley

"The room was clean and comfortable - certainly met our needs, The staff was very accommodating - we arrived early and the front desk receptionist was able to check us in early. This was our second stay here in a few weeks and the receptionist remembered us and asked how we were (my husband had just had cataract surgery). The breakfast was a typical continental breakfast, which met our needs. Having the Japanese restaurant right there was nice. I expect that whenever we need a hotel room in West Springfield, we will choose to stay here."

"Fantastic hotel! Super clean and very accommodating to pets. "

"The staff was all friendly and supportive. The facility was clean and comfortable and we were able to extend our stay with no issues due to poor weather. I will use this hotel again. "

"The door to my room was broken. "Just throw your weight into it," should not be the instructions from hotel staff. The handle/latch had been troublesome for a while, judging by the instructions on the handle (on this room only) to pull up on the handle, not down, to open the door. I made so much noise trying to get in one night, that the guest staying in the room next to mine came out (in PJs) to ask if I was alright. Both of us tried a few more times, then we went to the front desk for help. The teenager staffing the desk was also not able to get the door to my room open. She offered to move me to a new room. What for?? My stuff was already in the room we could not access, and I was checking out in the morning! "