Hotel berdekatan Grand River Rocks

"A big shout out to all the staff working at the front desk. They could not have been more professional. I noted on a pad a few tweaks to the room we stayed in I thought the management should consider. Normally, this would be a fool’s errand and met with a polite thank you. But not here. The person at the desk not only took time to read my list but gave very thoughtful responses, including the assurance that he would personally make sure the management saw it. I have no reason to believe he was...

"This is an excellent property to stay at. The only negative is the parking. Better communication to have this arranged would have been helpful. Other than that this is a great place to stay."

":)"

"Quiet, clean and spacious suite."

"Clean tooms"

"Nothing unique...just a basic hotel room... clean sheets and nothing falling apart, so it was ok for a night. Didn't try the breakfast this time...but had it before, and its super basic."

"Very clean hotel and nice staff"

"Full breakfast was excellent"

"Great staff at both the front desk and the dining room. Room was spacious, comfortable bed, wonderful bathroom. Had late dinner in the dining room with great service and food was good. Free breakfast too! We chose it because of its close location to Dt. Jacobs but were really impressed with the hotel."

"Our stay was excellent. However, we could not figure out how the hand-held nozzle in the shower worked, but it did not impede our stay. It would have been nice to have an outdoor swimming pool and a hot tub in the indoor pool. The breakfast was adequate with food items refilled often."

"Very pleased with my stay"

"Very clean, excellent location, Kim and James very great host and hostess. Amazing breakfast. Thanks for making our stay very enjoyable."

"A"

"Very comfortable "

"Noisy wall AC in the room. Sheratons should have central AC. The food was OK but I thought it would be a bit more upscale in a Sheraton. Plenty of parking. Helpful & friendly staff."

"Good staff"

"."

"Dear Hotel Management, I am writing to formally report a serious cleanliness issue in Room 222 at Holiday Inn Express & Suites Waterloo – St. Jacobs Area. When I checked the bed, I found that the bed sheet was extremely dirty and had multiple blood stains on it. This is unacceptable and raises serious concerns about hygiene and cleanliness standards in the room. I was informed that Kyle was responsible for cleaning the room. I kindly request that this matter be properly investigated, as this...

"Great location for our needs. Staff was very helpful, accommodations excellent!"

"We were surprised to learn we'd be staying in what amounts to a college dorm. But it was a pleasant surprise. The room was large with two double beds, divided by a half wall. Bathroom was spacious and clean. Room had a full size fridge and microwave. Only thing we didn't find in the room was a hair dryer. We arrived very late, after midnight. The gentleman working the check in desk was very polite and very helpful. Would definitely stay here again if we pass back through."