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Turtle Beach Resort

4.0 star property
Family-friendly hotel with 4 outdoor pools and 4 hot tubs

Choose dates to view prices

Photo gallery for Turtle Beach Resort

Enjoy a thrilling water slide experience with a platform and stairs leading to a pool area.
Relax in a serene outdoor space surrounded by lush tropical plants and palm trees.
Relax in a spacious room with a sofa, armchair, and flat-screen TV, offering a view of palm trees.
Enjoy cooking in this kitchen with light cabinetry, stainless steel appliances, and a large window overlooking lush greenery.
Relax in this stylish living room with a comfortable sofa, flat-screen TV, and sliding glass door leading to an outdoor dining area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping
The current price is RM881
RM969 total
includes taxes & fees
1 Aug - 2 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

8.0 out of 10
Very good
(43 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

Living area

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

Living area

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

Living area

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.6 km
  • The Star Gold Coast - 3 min drive - 2.7 km
  • The Oasis - 3 min drive - 2.7 km
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 3.1 km
  • Cavill Avenue - 8 min drive - 6.5 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk
  • ‪Little Truffle - ‬7 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Deck Resturant and Bar, offers breakfast, lunch, dinner and a poolside location. In addition to mini golf and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Supervised childcare (surcharge), tour/ticket information and barbecues
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware and cots/infant beds
  • Shower/bath combinations and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas and kitchens

Languages

English

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The price is RM535
RM588 total
includes taxes & fees
27 Jul - 28 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Turtle Beach Resort?

As of 19 Jul 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 1 Aug 2025 start from RM 881.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self-parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Checkout is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM-9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

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Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10

Great place for a family
Stayed 7 nights in Apr 2025

8/10

The amenities provided in the rooms was really good and full.
Stayed 2 nights in May 2025

8/10

We thoroughly enjoyed our stay. The property could do with some maintenance, for example the sides of the slide area needs a good clean down and the room was pretty dated. This said, our room was clean and tidy and everything was functional and comfy. The amenities for the kids were great, they loved the pools, mini golf etc. Staff were fantastic and always friendly. The resort had a great vibe and everyone seemed happy and relaxed.
Stayed 6 nights in Jul 2025

10/10

Pools were all warm and great temperature even tho it was autumn. Loved the place
Stayed 2 nights in May 2025

10/10

Good place to stay with kids
Stayed 2 nights in Feb 2025

8/10

Pressure on shower head was great! The not so great was, waking up every morning with huge cockroaches around the house, specifically in the kitchen areas and bathroom. Apart from that, kids had a great stay & enjoyed their vacation.
Stayed 5 nights in May 2025

10/10

Was a great family holiday 😊
Stayed 6 nights in Feb 2025

10/10

Great
Stayed 6 nights in Apr 2025

10/10

Although the room was a little older it was definitely comfortable and ideal for what we were after. Would stay again for sure.
Stayed 6 nights in Jan 2025

10/10

Loved the resort had alot of activities for the kids spacious room bery clean great customer service
Stayed 3 nights in Jan 2025

10/10

The overall layout of the place was outstanding
Stayed 7 nights in Dec 2024

8/10

Turtle beach resort was a great place to stay with three young children both safe and the facilities made it easy to keep them occupied with the swimming pool choices available on site.
Stayed 6 nights in Jan 2025

8/10

Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024

8/10

Rooms a bit dated and a bit noisy with all the roadwork currently
Stayed 3 nights in Apr 2025

8/10

We obviously enjoy Turtle Beach - it’s our third time here!
Stayed 8 nights in Jan 2025

10/10

Absolutely loved this property.. awesome for children and parents… staff and amenities were perfect for a 1 week stay .. Thank you very much to all at the Turtle beach resort..
Stayed 6 nights in Jan 2025

8/10

Had a fun, relaxing time. Gardens well maintained. Facilities well kept and clean. Friendly staff. Need some visitor carparks with all the road works that are happening.
Stayed 5 nights in Feb 2025

10/10

Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too. Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
Stayed 6 nights in Mar 2025

10/10

Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking. The pools and splash zone were great for the kids and it was only a short walk down to the beach. Apartment was great on those hot nights for sleeping also. Would definitely return in the future.
Stayed 6 nights in Jan 2025

10/10

This is the ideal place for a family. The splash zone keeps the kids entertained and the staff keep them safe and protected. The kids club is great. I wish they also had a teen club for the older kids.
Stayed 8 nights in Jan 2025

4/10

The room smelt really bad there is a non refund policy as i was told staff is nice but rooms and the general place is very poor
Stayed 4 nights in Apr 2025

4/10

Rooms, towels and plates were dirty. The place is very old, shower door felt like it was going to come off any minute. TV unit was not placed properly
Stayed 4 nights in Apr 2025

8/10

Ideal property for children 10 and under. Spacious, neat and tidy. Great pool and water park facilities. Tram works on Gold Coast Highway not ideal if you travel outside the property. Not much information given about checkout. Beach towels only provided for a fee.
Stayed 2 nights in Mar 2025

10/10

Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away. No lifts so 3rd floor access is a but difficult.
Stayed 7 nights in Feb 2025

8/10

Close to shops beach and Main Street easy bus stops and nice food
Stayed 7 nights in Aug 2024