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Best Western Antlers at Glenwood Springs

2.5 star property
Volleyball courts and tennis await active travelers, while a spa tub offers relaxation near Iron Mountain Hot Springs—the perfect balance of adventure and downtime.

Choose dates to view prices

Best Western Antlers at Glenwood Springs caters to outdoor enthusiasts. Guests can play volleyball, relax in the spa tub, or lounge by the pools. Free bike rentals and an outdoor tennis court are available, with staff who consistently impress visitors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
The current price is RM435
RM497 total
includes taxes & fees
21 Jan - 22 Jan

Room options

Available filters for rooms
Showing 32 of 32 rooms

King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(40 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Shower Only)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Shower Only)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed;Larger Room)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed;Larger Room)

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (with Single Sofabed)

Desk, iron/ironing board, WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking (with Single Sofabed)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Fireplace

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Shower Only)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking (Shower Only)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed)

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed - single
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Iron/ironing board
  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, Multiple Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (Larger Room)

Desk, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking (Larger Room)

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Single Sofabed)

Desk, iron/ironing board, WiFi, bed sheets

Suite, Multiple Beds, Non Smoking (with Single Sofabed)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
2 bedrooms
Hairdryer
Private bathroom
Coffee/tea maker
  • 2 bedrooms
  • Sleeps 9
  • 4 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Two Single SofaBeds)

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking (with Two Single SofaBeds)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
2 bedrooms
Private bathroom
Hairdryer
Bathrobes
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Three Queen Room

  • Sleeps 6

Mobility Accessible Queen Room with Roll In Shower

  • Sleeps 2

Mobility Accessible King Room with Roll in Shower

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Fireplace, 2 Flat Screen Tvs, Soaker Tub, Mini Fridge

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, 2 Room, Sofabed for One Person, 2 Flat Screen Tvs, Microwave and Mini-Refrigerator

  • Sleeps 5

1 King Bed, Non-Smoking, Junior Suite, Larger Room, Mini Fridge

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Two Sofabeds for 1, 2 Flat Screen Tvs, Soaker Tub

  • Sleeps 2

Suite-4 Queen Beds, Non-Smoking, 2 Room, Sofabed for One Person, 2 Flat Screen Tvs, Microwave and Mini-Refrigerator

  • Sleeps 9

Larger Mini 2 Queen Bed And Sofabed Room Microwave Refrigerator Non Smoking ( For One Person )

  • Sleeps 5

Suite-2 Queen Beds, Non-Smoking, 2 Room, 2 Flat Screen Tvs, Microwave and Mini-Refrigerator

  • Sleeps 4

Two Queen Room

  • Sleeps 4

Three Queen Suite

  • Sleeps 6

Two Queen Room with Sofa Bed

  • Sleeps 5

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About the area

Located in Downtown, a neighbourhood in Glenwood Springs, Best Western Antlers at Glenwood Springs is near the airport and near a train station. Glenwood Hot Springs and Iron Mountain Hot Springs are worth checking out if an activity is on the agenda. Glenwood Springs Recreation and Glenwood Caverns Adventure Park are also worth visiting. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with cave exploring, hunting and mountain biking nearby.
Visit our Glenwood Springs travel guideOpens in a new window
Map
171 W 6th Street, Glenwood Springs, CO, 81601

What's nearby

  • Glenwood Hot Springs - 7 min walk - 0.6 km
  • Yampah Spa and Vapor Caves - 10 min walk - 0.9 km
  • Glenwood Springs Center For The Arts - 10 min walk - 0.9 km
  • Iron Mountain Hot Springs - 13 min walk - 1.1 km
  • Glenwood Springs Recreation - 18 min walk - 1.6 km

Getting around

  • Glenwood Springs Station - 10 min walk
  • Aspen, CO (ASE-Pitkin County) - 47 min drive

Restaurants

  • ‪Doc Holliday's Saloon & Restaurant - ‬10 min walk
  • ‪Tequila's Mexican Restaurant - ‬1 min walk
  • ‪Glenwood Canyon Brewing Company - ‬10 min walk
  • ‪Village Inn - ‬3 min walk
  • ‪Qdoba Mexican Eats - ‬4 min walk

About this property

Best Western Antlers at Glenwood Springs

Hotel near Glenwood Hot Springs
Iron Mountain Hot Springs is located near Best Western Antlers at Glenwood Springs, which provides a free breakfast buffet, a garden and a playground. Active travellers can enjoy volleyball at this hotel. For some rest and relaxation, visit the hot tub. Stay connected with free WiFi in public areas, and guests can find other amenities, such as laundry facilities and a fireplace in reception.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • Free bike hire, an outdoor tennis court and express check-out
  • A vending machine, a banquet hall and meeting rooms
  • Guest reviews give top marks for the breakfast, pool and helpful staff
Room features
All 99 rooms feature comforts such as air conditioning, as well as perks such as desk chairs and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, housekeeping and desks

Similar properties

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includes taxes & fees
26 Jan - 27 Jan
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Private picnics

Things to do

  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Pool hoist on site
  • Portable shower seat
  • Transfer shower
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not provide rollaway/extra beds.
Early check-in is subject to availability and must be requested on the day of arrival.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Best Western Antlers
Best Western Antlers Glenwood Springs
Best Western Antlers Hotel
Best Western Antlers Hotel Glenwood Springs
Best Western Glenwood Springs
Best Western Hotel Antlers
Glenwood Springs Best Western
Best Western Antlers
Antlers At Glenwood Springs
Best Western Antlers at Glenwood Springs Hotel
Best Western Antlers at Glenwood Springs Glenwood Springs
Best Western Antlers at Glenwood Springs Hotel Glenwood Springs

Frequently asked questions

Does Best Western Antlers at Glenwood Springs have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Best Western Antlers at Glenwood Springs?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Best Western Antlers at Glenwood Springs on 21 Jan 2026 start from RM 434.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Antlers at Glenwood Springs pet-friendly?

Yes, Best Western Antlers at Glenwood Springs allows dogs (limit 2 total). There's a fee of USD 30.00 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Antlers at Glenwood Springs?

Self-parking is free at this property.

What time is check-in at Best Western Antlers at Glenwood Springs?

Check-in start time: 4 PM; check-in end time: anytime. Early check-in is available for a fee of USD 30.00 (subject to availability).

What time is check-out at Best Western Antlers at Glenwood Springs?

Checkout is at 11 AM.

Where is Best Western Antlers at Glenwood Springs located?

Located in Downtown, this hotel is within a 15-minute walk of Glenwood Hot Springs and Iron Mountain Hot Springs. Colorado River and Roaring Fork River are also within 10 minutes. Glenwood Springs Station is 10 minutes by foot.

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Reviews

Best Western Antlers at Glenwood Springs Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 867 out of 1271 reviews
Rating 8 - Good. 257 out of 1271 reviews
Rating 6 - Okay. 75 out of 1271 reviews
Rating 4 - Poor. 36 out of 1271 reviews
Rating 2 - Terrible. 36 out of 1271 reviews

Reviews

10/10 Excellent

corinna

Liked: Cleanliness, amenities, property conditions & facilities
The staff was so nice! So helpful and super accommodating. The grounds are extensive and very well maintained.
Stayed 2 nights in Jan 2026

6/10 Okay

Victoriano

Liked: Cleanliness, property conditions & facilities
Los baños no tienes jabón de baño y nada para bañarte
Stayed 2 nights in Jan 2026

10/10 Excellent

King

Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
The room was clean and comfortable, and breakfast was good. What's more, was that mixed with the character of an older hotel. Staff was very helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

William Scott

Liked: Cleanliness, amenities, property conditions & facilities
We always love staying here!
Stayed 2 nights in Jan 2026

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2026

10/10 Excellent

BRENDA

Staff were very
Stayed 1 night in Jan 2026

8/10 Good

Katreece

Liked: Cleanliness, amenities, property conditions & facilities
It was a cute room and decent breakfast! We enjoyed ourselves, thanks!
Stayed 1 night in Dec 2025

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, amenities
Breakfast was awesome and staff was nice i would stay again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Darrius

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic. The rooms were clean and staff was extremely friendly and helpful. Our favorite was the hot breakfast (waffles, eggs, sausage and a yogart bar)
Stayed 1 night in Dec 2025

8/10 Good

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed (firm mattress, nice linens) and clean room. A slight odor with heater running, but no other unpleasant odors. Carpet was a bit worn. Lightbulbs very dim. Grounds are lovely and it was quiet.
Stayed 1 night in Dec 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and the check-in staff were so friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Holly

Enjoyed the stay and the staff were helpful, the beds were comfortable and everting was clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness
Check in staff was super friendly and efficient. The window in the bathroom only had privacy on the top portion instead of the entire window. This needs to be corrected.
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2025

6/10 Okay

Seth

Liked: Cleanliness, amenities
Clean rooms, staff was courteous
Stayed 1 night in Nov 2025

8/10 Good

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great hot breakfast provided that stands out from mother hotels. So many don’t provide much if anything and this makes me want to book Best Western over others. Really adds value to your stay.
Stayed 2 nights in Nov 2025

2/10 Terrible

Amanda

Disliked: Cleanliness, amenities, property conditions & facilities
Waited 45 minutes for check-in. Agent wasn’t sure if room was ready and sent me to the back of the line until she could check on room. Line to check-in was 45 minutes long.
Stayed 1 night in Nov 2025

4/10 Poor

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I've stayed at the Antlers many times before, and it's been great -however, this time was different. The check-in person was surly, to say the least. Our unit had no bathroom supplies—completely empty: shampoos, conditioners, and soap. And the fixtures, we were told, were newly remodeled and not secure, nor did they work. Not to mention the huge mold stains on the side of the tub - super gross! Wish it was better than it was before, but it's time to find another hotel.....
Stayed 1 night in Nov 2025

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
Really loved the property and its amenities and walking distance to the surrounding attractions, the room was also modern and cozy. Some of the towels were dirty and the breakfast was below average.
Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Our choice when we com e to Glenwood.
Stayed 1 night in Nov 2025

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Room was clean and spacious. Breakfast was not great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness
Room was clean
Stayed 2 nights in Oct 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service
This hotel is little dated and rather basic but does the job.
Stayed 1 night in Oct 2025

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the executive suite, while i was taking a bath the sinks started over flowing and flooded the bathroom. We co tacted the front desk and we were told we were being moved to a room that was just a bit smaller. The room we were moved to was alot smaler. It rid olnot have a living room with a couch, one tv insted of two, and the bathroom had a small shower and toilet. Then the blinds would not close and we were on the first floor and you can see right in, the A/C also would not work. We contacted the front again because i really didnt want to wake to someone looking in. We were moved a third time to a handicap acessable room. The toilet would not flush and the hot water was luke warm at best.It was late and there was not a manager on the property. We were told the manager would be in at 9 the next morning. The next morning , went to talk to the manager and they were not going to be in till 930. I had a reservation my husband and I need to get to as this was supposed to be our anniversary weekened, so we came back in the afternoon to talk to the manager. The front desk manager was very apolaget said our first night would be comped and they were going to talk to the general manager to see what else they could do as we were staying in a room that was not a suute and were still paying a suite price.We were moved to a fourth room where the toilet worked the we had hot water most of the time.. still have not recived a refund and experan can't not get ahold of a manager.
Stayed 2 nights in Oct 2025