Dear Hyunsuk,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at Fenix West. We are delighted to hear that you had a wonderful and enjoyable experience with us. At Fenix West, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to Fenix West in the future!

Dear Ryan,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Jacob,Thank you for taking the time to share your valuable feedback and for rating your recent stay at Fenix West. We are delighted to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedication to providing exceptional service. At the same time, we apologize for the minor inconveniences during your stay and we appreciate your understanding as this is part of our ongoing efforts to enhance our services and exceed our guests' expectations. Thank you for choosing us, and we look forward to your next visit here at Fenix West!

Dear Teng, Thank you very much for staying with us at Fenix West. We are grateful for the photo you have shared with us. We look forward to welcoming you back to Fenix West. It's a pleasure serving you!

Dear Ka Leung,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Yuen,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear 整體不錯,We are thrilled to hear that you were happy with our property and the service that we provide. Regarding the housekeeping, I am sorry to hear that we failed to communicate the frequency. As is stated on our website a service clean is available every second day, for stays of over four nights a full clean of the room is included. This is the standard across similar self-contained style accommodation in Hokkaido Ski Resorts, although we will certainly look into ways to communicate this better going forward. Thank you again for your feedback, I hope you were able to enjoy your time here in Furano and we hope to welcome you back very soon.

Dear Yuasa, Greetings from Fenix West! Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Inamasu,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Ryoju, Thank you for choosing to stay at Fenix West. We are looking forward to welcoming you back in the future.

Dear Gail,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Pui Fan,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

Dear Morito, Thank you for choosing to stay with us. Please kindly note that we have taken your comments regarding parking lot and looking to make improvements. We look forward to welcoming you back in the near future.