8 kolam renang terbuka, payung kolam, kerusi lepak pantai
Semak ketersediaan

Ulasan tentang Alua Suites Fuerteventura - All inclusive

4 out of 5
Alua Suites Fuerteventura - All inclusive
Calle Las Dunas s/n, Corralejo, La Oliva, Fuerteventura

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 177 daripada 426 ulasan" "
Penilaian 8 - Baik. 182 daripada 426 ulasan" "
Penilaian 6 - Boleh diterima. 45 daripada 426 ulasan" "
Penilaian 4 - Lemah. 12 daripada 426 ulasan" "
Penilaian 2 - Teruk. 10 daripada 426 ulasan" "

8.6/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Herve, Montreuil

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Magnifique complexe ! la formule my favorite club est un plus qui rendra votre séjour inoubliable ! un personnel charmant dont certains parlent tres bien le français Que du positif ! 2 points juste a améliorer - le wifi reste le point noir - un peu plus de fruits frais pendant les repas seraient le bienvenu c est évident qu on reviendra
Menginap 7 malam pada Apr 2024
Respons daripada Inma Morales pada 5 Mei 2024
merci pour votre review¡¡avec meilleures salutations.

8/10 Baik

Olivier

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very nice hotel for a one week holiday. Good location and very nice staff overall Great for family
Menginap 7 malam pada Mac 2024
Respons daripada Inma Morales pada 1 Apr 2024
thank you very much for your feedback and for the time you took to write it.looking forward to seeing you again in the Alua Suites Fuerteventura.

10/10 Cemerlang

Christophe Daniel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good place for vacation
Menginap 6 malam pada Feb 2024
Respons daripada Gracias pada 10 Mac 2024
Dear Christophe Daniel, Thank you very much for sharing your holiday impressions here with others. We are happy to read that you have had a great stay with uns and looking forward to welcome you back soon. Best regardsGuest Service

10/10 Cemerlang

Nigel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Feb 2024
Respons daripada Inma Morales pada 20 Feb 2024
thank you very much for your feedback and for the time you took to write it, much apreciatted.looking forward to seeing you again in the Alua Suites Fuerteventura

8/10 Baik

Albane

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Le seul point négatif cest les matelas. Il faut investir plus. Les espace sont parfaites dans la chambre maisnle matelas cest la ou on passe plus de temps pour dormir.
Menginap 8 malam pada Feb 2024
Respons daripada Inma Morales pada 12 Feb 2024
merci pour votre Feedback.avec meilleures salutations.

10/10 Cemerlang

Kjell

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Normann på ferie
Menginap 7 malam pada Feb 2024
Respons daripada Inma Morales pada 12 Feb 2024
Thank you very much for your kind feddback¡looking forward to seeing you again in the Alua Suites Fuerteventura.

8/10 Baik

Paul

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great place to stay, friendly and very attentive staff. Great facilities and food, only things that could be improved is the hot drinks as the coffee isnt the best. Could also look at turning the volume up on the TVs for the football matches or providing a designated area for this as it was always busy but lacked atmosphere with no sound !
Menginap 7 malam pada Jan 2024
Respons daripada Inma Morales pada 1 Feb 2024
thank you very much for your feedback, much appreciated.we will forward it to the manager to improve the servicebest regards

10/10 Cemerlang

agnes

Menginap 7 malam pada Nov 2023
Respons daripada Inma Morales pada 8 Jan 2024
thank you very much for your feedback and for your time to write it.best regards from Fuerteventura and looking forward to seeing you soon

10/10 Cemerlang

Sara Jane

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely complex with lots of pools not too far to walk into town and beach. Activities available on site such as aquafit, Zumba, Volleyball Gym, sauna and massages Food ok lots of choice not cordon bleu but fine, wine sangria and beer freely available. The Nubium restaurant open 3x a week is well worth a visit food really good but only get one visit per stay
Menginap 5 malam pada Nov 2023
Respons daripada Thank you pada 3 Dis 2023
Dear Sara Jane, Thank you very much for taking the time to share your holiday experience here with other travelers. We are happy to read that you have enjoyed your holidays with us to the fullest and also that you discovered the little town Corralejo. we are delighted that you liked our offer of food and drinks served in our various restaurants and bars. It will be a pleasure for us to welcome you back in our hotel in the future. Best regardsGuest Service

2/10 Teruk

Gerard

Menginap 6 malam pada Nov 2023
Respons daripada inma morales pada 21 Nov 2023
good afternoon Mr Gerard,thank you very much for your feedback and for your time to write it.I regret to hearing that we couldnt fulfill your expetations.kind regards

6/10 Boleh diterima

Franziska Katharina

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Zimmer und Anlage waren sehr schön und sauber. Das war allerdings sehr ungesund und allgemein nicht lecker.
Menginap 5 malam pada Nov 2023
Respons daripada Thank you pada 12 Nov 2023
Liebe Franziska, wir freuen uns zu lesen, dass Ihnen unsere Einrichtung gefallen hat, gleichzeitig tut es uns leid, dass Ihnen die Qualität des Essens nicht gefallen hat. Wir versuchen immer, eine große Auswahl mit einer ziemlich internationalen Küche zu halten, um alle Geschmäcker zu befriedigen. danke für Ihre Meinung. Guest Service

8/10 Baik

Julia

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Ein sehr familienfreundliches Hotel. Die Anlage ist gepflegt und bietet viele Möglichkeiten. Die Mitarbeitenden sind alle sehr zuvorkommen und aufmerksam. Trotz All-inklusive muss für die meisten Getränke der Bar bezahlt werden....
Menginap 7 malam pada Okt 2023
Respons daripada Thank you pada 5 Nov 2023
Vielen Dank, Julia, für Ihr Feedback. Wir freuen uns zu lesen, dass Sie eine gute Erfahrung gemacht haben und hoffen, Sie bald wieder begrüßen zu dürfen.

4/10 Lemah

Daniela

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Teilweise unfreundliches Personal, teilnahmslos und unaufmerksam
Menginap 7 malam pada Okt 2023
Respons daripada Thank you pada 4 Nov 2023
Es tut uns leid zu lesen, dass unser Personal Ihre Erwartungen nicht erfüllt hat. Bitte denken Sie daran, dass das Gästeserviceteam Ihnen jederzeit zur Verfügung steht.

8/10 Baik

Anthony

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Nice hotel and very friendly staff
Menginap 4 malam pada Okt 2023
Respons daripada Inma Morales pada 30 Okt 2023
thank you very much for your feedback and for your time to write it, much apreciated.looking forward to welcoming you again in the Alua Suites Fuerteventura.

10/10 Cemerlang

Antonella

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Okt 2023
Respons daripada Thank you pada 8 Okt 2023
muchas gracias Antonella

10/10 Cemerlang

Karen

Menginap 2 malam pada Sep 2023
Respons daripada Thank you pada 2 Okt 2023
muchas gracias Karen

6/10 Boleh diterima

Mary

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Bathroom needed a good wipe over but rest was clean. The breakfast and lunch was good but the evening buffet was dreadful. Dried up and stale foid reheated from lunch I assume. The beer was lovely but the other alcoholic drinks and cocktails were very poor.
Menginap 1 malam pada Sep 2023
Respons daripada Thank you pada 29 Sep 2023
Dear Mary, Thank you for taking the time and leave a feedback, which is very important for us at is gives us the posibility to improve our services. We are sorry to read that we could not satisfy you to the fullest, but be assured that we take your information for improovements. We are looking forward to welcome you back in the future. Best regardsGuest Service

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Overall a great stay
We had a great stay here, late Sept 2023. We stayed for 5 nights. The food at the restaurant was always good, with plenty of choices and theme nights. The oriental night food was especially nice. The entertainment, especially the quiz, was good too. The pools are good size and we didn’t struggle to get a lounger any day. The resort is a bit difficult to get around and would benefit with a bit more signage, and more knowledge on what is available to guests.
Menginap 5 malam pada Sep 2023
Respons daripada inma morales pada 28 Sep 2023
thank you very much for your kind feedback, much apreciated¡¡best regards from Fuerteventura.

8/10 Baik

María Eugenia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
En general me ha gustado todo, lo único que cambiaría es reducir la oferta gastronómica para conseguir una mejor calidad en la comida. Aunque no está nada mal, sino te gusta algo tienes donde elegir.
Menginap 5 malam pada Sep 2023
Respons daripada Inma Morales pada 18 Sep 2023
muchísimas gracias por su comentario Sra. Maria Eugenia y por el tiempo que ha tomado para escribirlo.Es muy importante para el Hotel conocer las opiniones de nuestros huéspedes y serán tomadas en cuenta a fin de mejorar nuestros servicios.muchos saludos desde Fuerteventura

10/10 Cemerlang

Ewa

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Sep 2023
Respons daripada Inma Morales pada 14 Sep 2023
gracias por su review, es muy importante para nosotros.muchos saludos desde Alua Suites Fuerteventura

6/10 Boleh diterima

Pauline

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 8 malam pada Ogo 2023
Respons daripada Inma Morales pada 27 Ogo 2023
thank you very much for your feedback.kind regards

10/10 Cemerlang

NIMO

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Jul 2023
Respons daripada Inma Morales pada 7 Ogo 2023
thank you very much for your feedback, it helps us.best regards from Fuerteventura and looking forward to seeing you again in the Alua Suites Fuerteventura.

10/10 Cemerlang

Arkaitz

Menginap 7 malam pada Jul 2023
Respons daripada Inma Morales pada 3 Sep 2023
thank you very much for your feedback¡¡best regards

10/10 Cemerlang

Jana

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 10 malam pada Jul 2023
Respons daripada Inma Morales pada 15 Jul 2023
Thank you very much for your kind feedback,looking forward to seeing you again in the Alua Suites Fuerteventura

8/10 Baik

nathalie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Hôtel club très sympathique. Bien situé sur l'île. Hébergement propre et spacieux. Superbe jardin exotique.
Menginap 7 malam pada Mei 2023
Respons daripada Inma Morales pada 8 Jun 2023
Merci pour votre Feedback.Nous espérons vous accueillir à nouveau à l'hôtel Alua Suites Fuerteventura.

10/10 Cemerlang

Paolo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Ottimo, personale gentile, camere molto ben curate, unico neo la televisione, avrei voluto vedere i canali RAI ma l'immagine era tutta distorta
Menginap 3 malam pada Mei 2023
Respons daripada Inma Morales pada 9 Mei 2023
Grazie per il tuo commento e per aver dedicato del tempo a scriverlo.speriamo di salutarvi ancora en Alua Suites Fuerteventura

10/10 Cemerlang

Marcus

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to visit with children. We had a great time. Short ride a beautiful beach. The hotel was clean, staff friendly, food was great too. If you just want to relax and let your children run free this is the place.
Menginap 8 malam pada Apr 2023
Respons daripada Inma Morales pada 24 Apr 2023
Thank you very much for your nice feedback and for the time you used to write it, much apreciated.It helps us a lot.Looking forward to seeing you again in the Alua Suites Fuerteventura Resort.

10/10 Cemerlang

Meng

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Really friendly and helpful staff. Great facilities, good choice of food options at the buffets and it was nice they have live entertainment in the evenings. Very close to the beach and the town.
Menginap 7 malam pada Apr 2023
Respons daripada Inma Morales pada 23 Apr 2023
Thank you very much for feedback and for the time to write it.It helps us very much.best regards and looking forward to seeing you again in Alua Suites Fuerteventura

10/10 Cemerlang

Barbara

Menginap 7 malam pada Mac 2023
Respons daripada Inma Morales pada 23 Apr 2023
Thank you very much for your feedback and for the time to write it, much apreciated.Best regards and looking forward to seeing you again in the Alua Suites Fuerteventura.

8/10 Baik

Steve

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beaitiful property, well maintained.
Menginap 6 malam pada Mac 2023
Respons daripada Inma Morales pada 27 Mac 2023
thank you very much for your feedback and for the time to write it.best regards from Fuerteventura

8/10 Baik

Carlos

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Todo muy correcto
Menginap 4 malam pada Mac 2023
Respons daripada Inma Morales pada 27 Mac 2023
muchas gracias por su positivo comentario y por su valioso tiempo para escribirlo.Esperamos volver a saludarle en el Alua Suites Hotel en el futuro.muchos saludos

8/10 Baik

Dimitri

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 7 malam pada Mac 2023
Respons daripada Inma Morales pada 20 Mac 2023
Thank you very much for your feedback.best regards and looking forward to seeing you again in the Alua Suites.

8/10 Baik

Phillip

Menginap 5 malam pada Mac 2023
Respons daripada Inma Morales pada 27 Mac 2023
thank you very much.best regards

8/10 Baik

Sharna

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Menginap 3 malam pada Mac 2023

8/10 Baik

Charlotte Kristine

Menginap 9 malam pada Feb 2023
Respons daripada Inma Morales pada 27 Mac 2023
thank you very much.kind regards from Fuerteventura

8/10 Baik

Anthony

Menginap 7 malam pada Feb 2023

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Alua Suites, Fuerteventura
Hotel is somewhat dated. ‘Spa’ not a spa but 2 saunas … Big empty bath tub that looks like a jacuzzi but empty and was told just a bath .. but not working, ‘out of order ‘ signs on one sauna for some of the days, water machine , lockers also out of order. When put to manager, he said ‘comes down to definition of Spa’. Well if all you’re offering is a sauna , say something. Don’t advertise ‘Spa’ incl on big rollups in reception lobby - see image . Gym nice but one bike has missing pedal straps. WiFi effectively not working in rooms .. and surprised to find layout of hotel effectively as terraced houses ..not part of main building . Not nice for solo women travellers. ‘Junior suite’ ok but no more and coffee /tea not refilled. Food of mediocre quality and no really nice place to chill .. main chill area by restaurant feels like a canteen.. /on a boat .. + bar in reception area. travelled round the world and stayed in many 4 star hotels . This one really struggles to be more than 3. Upside: staff lovely, big resort, lots of places to choose from and great activity programme, Dutch animation team lady great , entertainment good - Saturday singer Nikki fantastic and when shared feedback w management was offered access to VIP club.. I left after 7 days and moved to other hotel nearby .. had enough when WiFi key cutting out and nothing was done despite ‘we’ll send a technician to the room’ . Disappointing experience. Some way from the experience I’d been sold on here
Menginap 7 malam pada Feb 2023

10/10 Cemerlang

Peter

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lovely hotel, wonderful staff!
This is a beautiful hotel, very well run with amazing staff and lovely surrounds. The rooms are large, spacious and spotlessly clean, and bathrooms are a very generous size too. The grounds are attractive and well kept, and really nice to walk around to enjoy the scenery and the natural beauty. This is predominantly a hotel guide for families with kids, but there are definitely areas where you can find peace and quiet, especially the Plaza pool where the setting is peaceful and idyllic. The food and drinks were fine, the wine on tap works too! It’s the staff that really make the hotel experience, all of them friendly and happy with a smile on their face and a greeting for you. Special thanks to Luisa on reception and to Georgia on Guest services who were both engaging and delightful.
Menginap 4 malam pada Feb 2023
Respons daripada Inma Morales pada 22 Feb 2023
Thanks a lot for your really kind feedback and for the time to write it.You dont know how much we thank the possitive reviews and how much they help us.i forwarded your feedback and I hope see you again in the Alua Suites Fuerteventura

4/10 Lemah

Rebecca

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 7 malam pada Feb 2023

8/10 Baik

Neil

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Grey nomads go upmarket
It probably exceded our expectations the food and service was very good upgrading to my favourite club was a good move,the gym was adequate but the wellness centre needs some TLC broken beds and plunge pool and a broken water dispenser but all in all a good experience.
Menginap 14 malam pada Jan 2023
Respons daripada Inma Morales pada 25 Feb 2023
Thank you very much for your feedback and for the time you needed to write it.your feedback is more than import and it helps us to improve our service.best regards from Fuerteventura and looking forward to seeing you again in the Alua Suites Fuerteventura

8/10 Baik

sarah

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely hotel and staff. Stayed in adults only part and would of been great if there was a bar in that area that was open in the evening to have a quiet drink
Menginap 7 malam pada Jan 2023
Respons daripada Inma Morales pada 6 Feb 2023
Thank you very much for your kind fedback, of course we will take into account this information.best regards and looking forward to seeing you again in the Alua Suites Fuerteventura.

10/10 Cemerlang

Martin, Chandler's Ford

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We have been coming to this place since about a decade. While it is noticeable that COVID and the global economic crisis have forced the administration to cut back on some services that made the former "Atlantis" an outstanding facility the rooms are still fabulous, food choices varied and delicious, and the proximity to Coralejo and the dunes perfect.
Respons daripada César pada 12 Jan 2023
Thank you very much for your nice comments. It will be a pleasure to welcome you back in the future.RegardsCésar AlvarezAss. Front Office Manager

8/10 Baik

Archanaben Kanubhai

Respons daripada Inma Morales pada 6 Nov 2023
danke für die Feedback.es tur mir Leid dass Sie den Urlaub nicht geniessen haben.mit freundlichen Grüssen

10/10 Cemerlang

Alina

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I would definitely recommend this hotel
Respons daripada Inma Morales pada 28 Dis 2022
thank you very much for your really kind feedback., much apreciated.best regards and looking forward to seeing you again in the Alua Suites Fuerteventura.

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
Déçu
Hôtel qui ne vaut clairement pas 4 étoiles. Accueil peut agréable. Concernant la chambre la literie est de bonne qualité en revanche les salles de bain sont obsolètes, limite convenable pour le prix. La qualité de la nourriture laisse également à revoir. Ayant séjourné dans un autre all inclusive sur l’île la même semaine et pour moins cher c’était le jour et la nuit. Très déçu
Menginap 2 malam pada Dis 2022
Respons daripada Inma Morales pada 24 Dis 2022
nous sommes désolés pour votre avis.avec meilleures salutations.Alua Suites Fuerteventura

8/10 Baik

Pete, Oberwesel

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lkhfaecybin
Menginap 7 malam pada Nov 2022

8/10 Baik

JULIO JAVIER

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Una estancia muy agradable. El hotel tiene muy buenas instalaciones pero le falla el todo incluido. Excepto el desayuno, la comida no es de 4 estrellas, ni el buffet ni el restaurante a la carta. Variedad pero poca calidad. Personal agradable, a destacar a Francis que va un paso mas para hacer que la experiencia sea mejor.
Menginap 4 malam pada Jan 2022

8/10 Baik

jean luc

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 6 malam pada Nov 2021

10/10 Cemerlang

Anders

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Perfekt för barnfamilj!
Perfekt för barnfamilj! Flera olika pooler, bra aktiviteter & gym och en bra barnklubb som hittade på aktiviteter till de minsta. Maten var god, men hela restaurang-upplevelsen hade kunnat förbättras. Om samma mat blivit serverad i en miljö som var lite charmigare, hade hela upplevelsen av hotellet blivit betydligt bättre. Men fantastiskt trevligt med fin trädgård, fina poolområden mm.
Menginap 5 malam pada Nov 2021

10/10 Cemerlang

Sergio

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Experiencia increíble
Tuvimos una experiencia muy buena. El recibimiento por parte del hotel fue excelente y aunque no nos dieron la habitación hasta mediodía, pudimos estar desde antes usando las instalaciones del Hotel. Estuvimos en el Hotel Bahía Real porque nos avisaron antes de nuestra llegada de que nos cambiaban ya que iban a estar cerrados. Solo tuvimos un pequeño problema porque al entrar en la habitación una de las toallas estaba con un chicle pegado y cuando fuimos a recepción para protestar, la persona que estaba en el turno de tarde no estuvo muy acertada ya que contestó de malas maneras diciendo que no podía tocar la toalla cuando el problema no era nuestro pero si que tengo que decir que una de las personas de limpieza que estaba en el pasillo me acerqué a ella y súper amable nos dió dos toallas pero desde luego la persona de recepción que era una mujer en el turno de tarde fue bastante desagradable. La situación que vivimos la sabemos todos pero creo que hay maneras de decir las cosas sobre todo cuando estás de cara al público. La pena no acordarme del nombre. Ese fue el único problema porque después el resto del hotel estupendo. El personal del restaurante encantador tanto durante la comida como de la cena y desayuno.
Menginap 1 malam pada Okt 2020
Respons daripada Hotel Suites Fuerteventura pada 6 Nov 2020
Gracias por elegirnos y por tomarte el tiempo para compartir tu opinión. Tomamos nota de lo comentado y lo transmitiremos a los responsables para poder brindar con todavía mejor servicio. Esperamos veros de nuevo muy pronto. Un saludo.