2/10 Teruk
Jonathan
13 Jul 2025
Check in went fine. Multiple stray cats just laying around the outside door leading to the rooms. Upon entering all the lights were out in the hallway. People across from our room said they had no power or AC in their room. Not even 5 minutes we got to our room (which didn’t smell the greatest and had hair in the tub) the fire alarm starts blaring. After the fire department came and checked everything out, the front desk guy acted clueless and careless about why the alarm went off. When I advised I wanted a refund (paid cash) and was going to stay elsewhere (I have two small kids) he stated would have to wait until the morning as he could not open the safe. I told him I’d wait for the manager that was still with the firemen and he said they wouldn’t open it tonight either. He then blatantly said “no one is going to help you tonight”. He then kept giving me looks as if he was wondering why I was still waiting at the front desk. What a pathetic excuse of a front desk operator. Couldn’t have any less hospitality skills if they tried. Eventually I was able to speak with the manager and lo and behold, we received our refund and went on our merry way. Never again.
Jonathan
Menginap 1 malam pada Jul 2025