Fallen Leaf hotels from RM226

"Friendly staff but understaffed. Nobody answers the phone when you call front desk or housekeeping. Left a voicemail for housekeeping to clean my room on one day and they did not clean the room. Hot tub/jacuzzi was broken my entire stay and did not see any workers trying to get it fixed. (Great hot tub when operational!!) Overall hotel is dingy and needs a deep cleaning. Price is good and close to Heavenly Valley Gondola."

"Not here to ski, but it was super close. Most things were walkable. It was a very nice stop on our trip. We would come back. Only suggestion would be to have some way to have the blinds open to let in light without feeling like your in a fish bowl. "

"It was great to have the bar and music right in the hotel lobby. The walking distance to other restaurants and shops was convenient. The hotel was clean, and they have turtles in their pond! "

"The staff isn’t helpful "

"Great"

"Hotel wasn’t a 5 star place, it has some quirks, but for the price I paid, it was great! It’s still close enough to anything at South Shore - walking distance to the beach or anything at Heavenly Village. Hot tub, pool (during the summer), breakfast, early check in available… I’d stay again."

"I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us "

"Arcade was closed my kid got disappointed"

"The room was clean and it was modern. It was close to restaurants, shops, and entertainment. Had a great stay here, definitely will stay her again when we come back. "