Estate Charlotte Amalie Spa Hotels

"The staff is very rude. Nisha did not greet us when we walked into the hotel she had us standing there for about 7 minutes before she even acknowledge us. When you ask a question they roll their eyes like you’re bothering them. The shower head looked like it hasn’t been clean in months it had mold on it. When it was time to check out the front desk receptionist Nisha once again didn’t greet us but was on her tablet on FaceTime or a livestream. I had to say something to her because we were heading to the airport and had no time to waiting on her. I would not recommend this hotel. The only good thing I could say is that the AC did keep the room nice and cool. "

"My stay at this property was ultimately disappointing, especially considering the high price. While the grounds were well kept and clearly cared for, many other aspects of the experience fell short. Service The staff were consistently rather rude, which set a negative tone from the start. Interactions felt dismissive instead of welcoming. Food & Dining The food was mediocre at best, and the menu was extremely limited. Breakfast was only served 2 out of the 5 days that we were on property. This was frustrating and inconvenient. Facilities The pool clearly needed cleaning and updating. It didn’t feel inviting or well maintained a separate children’s area would be a great upgrade. Rooms & Property Condition The property itself shows its age. While the rooms have been somewhat updated, the overall feel is still dated and doesn’t match the price point. Value For what we received, the stay felt very expensive. The quality simply didn’t align with the cost. Positive Note The one standout was the well‑kept grounds, which were pleasant and nicely maintained. "

"The place was quiet and nice, the pool area is beautiful. The property sits right on the beach with great activities. The rooms are clean, spacious, nothing too fancy, but still nice. I would recommend staying again. Staff was helpful, restaurant food was good. Taxis available if needed, parking also available for your rental. Thanks Carla C."

"The staff was very friendly and helpful. Our room was clean and comfortable. Shuttles were readily available as we had a room that required a good uphill walk — great view!!"

"Nice remodeled rooms. Excellent staff and very friendly. Limited parking area."

"Wonderful hotel. Be prepared to take a taxi everywhere you want to go. You can use the sister hotel Buoy House next door. the staff is extremely friendly. Our room was spectacular and so was the view. I loved the infinity pool. "

"Everything you need in one beautifully maintained resort. The staff were all kind from reception to restaurant staff to the beach hut attendants and the cleaning crews. Honestly, everyone we interacted with on the island was beyond kind, even our young kids made note of it on multiple occasions. We originally booked a room on the hilltop but upgraded upon arrival to a beachfront and IT WAS WELL WORTH IT! The views were absolutely incredible from early morning to sunset. The rooms on the hilltop felt a little intimidating with two young children (why we opted to upgrade), but we did end up going to the pool on a few occasions and the walk from the beachfront wasn't bad at all! Our room was well maintained throughout our stay and had everything we needed to make some meals on our own. Ordering groceries through the resort website was also a breeze! For the times we didn't feel like cooking, it was very convenient to have the Sunset Grille (and patio) on site. We did breakfast or lunch there almost every day and every menu item we ordered was delicious. Top favorites of our family were the buffalo chicken wings (spicy with the right amount of sweet) and both the jerk chicken and teriyaki chicken sandwiches. The beach itself is so well maintained, from the seaweed being raked away at the start of the week to the coconut trees being trimmed/harvested. The sea life in Secret Harbor was plentiful - we were able to see tropical fish, rays and turtles without going to far out!"

"Stayed with friends in a two bedroom suite. Customer service was excellent, very quick and efficient. Bartender was pleasant as well, very beautiful scenery as well. I will definitely stay again."

"The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa."