2/10 Teruk
Michelle
Mengembara bersama pasangan, Mengembara bersama keluarga
20 Jun 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My husband and I wanted to do a staycation as Encinitas locals who never stayed at Alila. I booked the room through Expedia and at check in, to our bewilderment, the front desk agent said that our 2 Queen bedroom hosts a maximum of 2 guests while we stood there with our 9 year old daughter. He then went on to say that for us to stay, we needed to buy a separate room at the ADR ($700+) for our child - a minor. Expedia does not make mention of this when advertising this hotel and offers false info. - like 24 hr. room service as well as the 2 welcome drinks included with the $55 resort fee. My parents live nearby and were able to swing by and pick up my daughter for the evening but we'd have preferred to leave as soon as we felt totally discriminated against as a family at check-in- we were within the nonrefundable booking window so we felt obligated to stay. The front desk agent required me to sign a waiver stating that my child would not be loud or ..... act like a child. When we went to the pool area, there was a sign suggesting that children under the age of 16 were not allowed into the Jacuzzi for the 'comfort' of guests. The hotel's website only 'suggests' that this is a hotel that 'caters to adults' rather than saying it is an adult only hotel where children aren't allowed. That's probably because in the state of California it is UNLAWFUL & in violation of the unruh Civil Rights Act. They are under legal scrutiny, we learned from a quick google search. Shame on them!!!
Michelle
Menginap 1 malam pada Jun 2025
