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SureStay Hotel by Best Western Ottawa

2.5 star property
Guests can unwind in the indoor pool or tackle work projects at the business center, while the hotel's attentive staff ensures a comfortable stay

Choose dates to view prices

SureStay Hotel by Best Western in Ottawa welcomes travelers with continental breakfast and an indoor pool. Enjoy practical amenities like WiFi, a business center, and free self parking. Guests particularly appreciate the helpful, friendly staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is RM265
RM322 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Bathtub and Sofabed

  • Sleeps 4

1 King 1 Queen, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
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About the area

Ottawa is home to SureStay Hotel by Best Western Ottawa. Baldwin Golf Course and Jayhawk Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hillsdale Recreation Area and Kanza Park. Looking to enjoy an event or a game while in town? See what's happening at Peoples Bank Field or Liston Stadium. Visit our Ottawa travel guide
Map
212 E 23rd Street, Ottawa, KS, 66067

What's nearby

  • Dusk looking out over the valley below Mount Oread. Nothing beats wandering this scenic campus to the sound of the carillon bells which sound every quarter hour. On Wednesday evening and Sunday afternoons faculty or students perform on the instrument. Wander the green space around Potters Lake during a concert for a truly magical experience. The campanile is a WWII memorial, so be sure to check out the structure itself too.
    University of Kansas
    29 min drive - 52.5 km
  • Prairie Spirit Trail State Park
    5 min walk - 0.4 km
  • Teen Park
    19 min walk - 1.7 km
  • Ransom Memorial Gift Shop
    2 min drive - 2.2 km
  • Kanza Park
    2 min drive - 2.2 km

Getting around

  • Kansas City International Airport (MCI)
    69 min drive

Restaurants

  • Love's Travel Stop
    15 min walk
  • Smoked Creations BBQ
    6 min drive
  • McDonald's
    4 min walk
  • Dairy Queen
    2 min drive
  • Sandbar Sub Shop @ Zarco's
    6 min drive

About this property

SureStay Hotel by Best Western Ottawa

Property highlights
SureStay Hotel by Best Western Ottawa provides amenities, such as free continental breakfast and a business centre. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Express check-out, a 24-hour front desk and a front desk safe
  • Smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 52 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Similar properties

Exterior
Holiday Inn Express & Suites Ottawa by IHG
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
9.2 out of 10, Wonderful, 554 reviews
The price is RM344
RM424 total
includes taxes & fees
22 Mar - 23 Mar
Holiday Inn Express & Suites Ottawa by IHG
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 36 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night.
Cots (infant beds) are available for USD 5.0 per night

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Is SureStay Hotel by Best Western Ottawa pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 36 kg per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 8 Mar 2026 start from RM265, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Ottawa?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Ottawa?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay Hotel by Best Western Ottawa?

Checkout is at 11 AM. Late checkout is available for USD 25.00 (subject to availability).

Where is SureStay Hotel by Best Western Ottawa located?

Situated in Ottawa, this hotel is within 3 miles (5 km) of Kanza Park, Ransom Memorial Gift Shop and Ottawa University. Peoples Bank Field and City Park are also within 3 miles (5 km).

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Reviews

SureStay Hotel by Best Western Ottawa Reviews

7.6

Good

7.8

Cleanliness

8.2

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 186 out of 576 reviews
Rating 8 - Good. 202 out of 576 reviews
Rating 6 - Okay. 96 out of 576 reviews
Rating 4 - Poor. 62 out of 576 reviews
Rating 2 - Terrible. 30 out of 576 reviews

Reviews

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025

8/10 Good

Katherine

Liked: Staff & service
Staff was very friendly and helpful at check in. She had to move us because the first room smelled strongly of smoke. Breakfast was limited. It is very convenient to the freeway and fast food restaurants.
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025

6/10 Okay

Crystal

Liked: Staff & service
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Stayed 3 nights in Oct 2025

8/10 Good

Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025

10/10 Excellent

Jt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, womderful front desk staff
Stayed 1 night in Oct 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Nov 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was quiet and clean, the beds were comfortable and we enjoyed the breakfast. Lots of fast food restaurants within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem! The staff were amazing, the room was cozy and clean, and the location was central to all sorts of amenities.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. friendly staff Roomy rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Stayed 2 nights in Oct 2025

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable. probably the best scrambled eggs i have ever had in a hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained. Looks inviting and is. Reception area very neat and clean. Close to many food options.
Stayed 1 night in May 2024

10/10 Excellent

Bee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.
Stayed 1 night in Aug 2024

6/10 Okay

Bonnie J

It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.
Stayed 2 nights in Apr 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a tornado the night I stayed there which knocked out the power for the whole county, but the staff immediately went door-to-door to make sure everybody was OK and offered them drinks and snacks.

8/10 Good

Darrel

Liked: Staff & service, amenities
Location was good a lot of eating places near by. Noisy refrigerator.
Stayed 1 night in Aug 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and fast. Answered any questions we had. We encountered 3 different people at the front during our 2 day stay and they were all very friendly and helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Staff & service
Disliked: Amenities
Staff person was very helpful
Stayed 1 night in Mar 2024