Search Cottages in Edenbridge

"I checked in late at night (11pm) after a long travel day. The walk from the airport was sign posted at the exit of the airport but it led through the carpark and seemed a fairly long walk. A nice addition would be to have one of those small airport buggies available to transport guests at least most of the way. The girl at reception was friendly and welcoming. However when I had some problems with my debit/credit cards at check in (due to my own confusion and tiredness), another member of staff (male) on duty was quite curt, and impatient, and didnot solve my problem. However when the Manager or Supervisor was brought in, he was very welcoming, friendly and able to solve the problem, and even gave me a room upgrade. However this was on the executive level which was another long walk from the reception area. The room was huge and the bathroom had a separate shower as well as a bath. It was very clean but the whole hotel felt very sterile. However as an airport hotel, probably used only for overnight stays, it served its purpose. "

"Great !"

"Very efficient check in. Very close to departure check in "

"Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!"

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."

"Best "

"Fantastic hotel in a great location"

"Lovely clean room and a stunningly comfy bed..."

"Quite a good deal to visit the Excel Exhibition centre with a FREE ferry to Canary Wharf. The staff changed my bunk to a bottom bunk. Then I had a really nice bath as ai am not a shower person. My companion was an American Magician/Comedian who is touring Europe to get away from TRUMP. The water view from the window was an added bonus. A local map might have been useful but the Tesco express and bus stop close by was very useful."