Hotel Dekat Eastpointe Shopping Center

"Location"

"All staff were excellent. Issues were with the property, that has a 4 star ranking. No room service, no included breakfast, parking charges, $20 for a glass of wine in downstairs bar, overpriced restaurant on top level, cheap uncomfortable pillows, housekeeping upon request, hot water in the shower after leaving on for 10-15 minutes, no microwave, no minibar, two very small drawers, no turndown service, bathroom sinks do not drain properly, room temperature will not go below 66 degrees....

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"Easy parking. Friendly staff. Clean property and room. Comfortable bed and a great breakfast!"

"We rested very well!"

"I got there about 11pm and it took a few rings of the bell for them to come out and check me in. Once I got my key, I had to drive to behind the man building and it was kind of hard to see because there were no signs or street lights. Once I got into my room I was hit with an overwhelming smell of fabuloso cleaner. This is usually a sign of a clean space but it felt overkill for the room to still be so untidy. As someone with sensitive lungs this REALLY made it hard to sleep. I ended up having...

"Great stay"

"The room looked to be remodeled with new floor, new bathtub surround, new sink, new mirror, new toilet, new TV stand and TV. Mattress was not comfortable for me. The phone in the room did not work. Housekeeping was zero. Bath, hand and wash towels were present at check in. No housekeeping on the second day. Had to get clean towels from the front desk. The third night I had to find someone in housekeeping to get clean towels. The room was nonsmoking but obvious it had been smoked in. I reported...

"The trip lasted about six days and went very well. A huge thank you to the wonderful staff who would be very helpful and answer all my questions. The cleaning staff were extremely nice and thankful for keeping our hotel room clean along with stocked with the essentials. Overall, this trip wouldn’t have gone so smoothly without the wonderful staff."

"The room was clean and the breakfast delicious. The staff member the night we checked in was fantastic! He saw us walking around the building to check in and allowed us in a back door. The morning desk worker had to take her blue tooth earbuds out to hear questions which felt very unprofessional. It would be nice to have non-dairy milk and creamer options available."

"Room needs updating, mold growing in shower"

"Nice"

"Clean lodging and professional and friendly staff."

"The hotel itself is comfortable but we had asked for late checkout the night before we were to leave and were told we could stay until 1pm. At 11am the housekeeper knocked on the door, and then at 11:35 the front desk called and said we needed to be out by noon or we’d be charged for a half day, and that there was nothing in the computer about late checkout. It was a very stressful end to our trip."

"Had no conditioner and bath mat in bathroom.call down for them never got them"

"There was no ice available. Not a lot of amenities. Not enough towels. Very bare minimum and not worth the price. Would not stay there again."

"The entire stay was horrible. The hotel room smelled horrible - had to go to the store to get candles and air freshener. The breakfast was ridiculous. No choices and the couple of things they did have were stale and expired. Coffee was like tinted water. Ended up driving to Waffle House instead. The people in the room next to us partied all night as loud as they could and staff refused to do anything about it. Ended up checking out at 3am because we obviously weren't going to get any sleep and...

"The staff are really awesome at this hotel. Super friendly and helpful, they go above and beyond. I had booked 3 rooms and part of our group arrived before I did and we simply spoke to the front desk and they checked him in without having to put a hold on his card as they were happy to wait for my card once I arrived. We loved our stay here and the breakfast selection was amazing. "