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The Concierge

4.0 star property
Suburban Durban guesthouse in Windermere with free parking

Choose dates to view prices

Photo gallery for The Concierge

Terrace/patio
Terrace/patio
Exterior
Premium bedding, in-room safe, desk, soundproofing
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Patio, Garden Area

Terrace/patio

Deluxe Twin Room, Patio, Garden Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed, Patio, Garden Area

Premium bedding, in-room safe, desk, soundproofing

Deluxe Double Room, 1 King Bed, Patio, Garden Area

Highlights

Patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Bathtub, Courtyard Area

Terrace/patio

Deluxe Double Room, Bathtub, Courtyard Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Deep-soaking bath
Separate bath and shower
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
37-43 St Marys Avenue, Durban, KwaZulu-Natal, 4001

Getting around

  • Durban (DUR-King Shaka Intl.) - 23 min drive

About this property

The Concierge

Upscale boutique guest house near Durban Beach
2 coffee shops/cafes, a garden and dry cleaning/laundry services are just a few of the amenities provided at The Concierge. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a computer station
  • A reception hall, free newspapers and a 24-hour front desk
Room features
All guest rooms at The Concierge boast thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch TVs with cable channels
  • Furnished balconies or patios, electric kettles and ceiling fans

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of ZAR 250; reservation required
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 8 buildings
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • Hosted evening meal: ZAR 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Concierge Durban
Concierge Hotel Durban
The Concierge Boutique Bungalows Hotel Durban
Concierge House Durban
Concierge Guesthouse Durban
The Concierge Durban
The Concierge Guesthouse
The Concierge Guesthouse Durban

Frequently asked questions

Is The Concierge pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Concierge?

Self-parking is free at this property.

What time is check-in at The Concierge?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Concierge?

Checkout is at 11 AM.

Does The Concierge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Concierge located?

Located in Windermere, this boutique guesthouse is steps away from St. Mary's and Florida Road. Royal Durban Golf Club and African Art Centre are also within 10 minutes.

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The Concierge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 100 reviews
Rating 8 - Good. 33 out of 100 reviews
Rating 6 - Okay. 8 out of 100 reviews
Rating 4 - Poor. 3 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kgosi

Stayed 2 nights in May 2023

2/10 Terrible

Gp

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
Stayed 2 nights in Dec 2021

10/10 Excellent

Mahlatse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

LMJ

Drunk guests ruin stay

It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Stayed 1 night in Nov 2021

8/10 Good

Jaye-Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Tsietsi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Expedia

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Click-bait Photo's

The property and amenities has been visibly neglected. Not at all what I expected.
Stayed 2 nights in Sep 2021

2/10 Terrible

JL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sihle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön ausgestattete großzügige Räume, sehr freundliches und hilfsbereites Personal!
Stayed 2 nights in Sep 2019

2/10 Terrible

Charlotte

Disliked: Staff & service, room comfort

Absolut dårligste service i byen.

Vi har rejst rundt i Afrika i noget tid og har boet mange steder både gode og dårlige, men det her var uden tvivl det dårligste når det kommer til service. Ved ankomst havde de ikke styr på reservationen og først efter noget tid "stoler" receptionisten på at vi havde booket og betalt. På værelset virkede tv'et ikke og køleskabet kunne ikke køle. ved morgenmaden havde vi hver dag diskussion med personalet om hvorvidt vi havde morgenmad inkluderet og endte med ikke at få morgenmad den sidste dag i vores ophold tiltrods for vi havde betalt for det.. Absolut ikke anbefalelsesværdigt, selvom stedet her en central placering..
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff and great rooms

I loved my time at The Concierge. The room was very comfortable, clean and safe. Had an issue with the key a couple nights that was very promptly resolved by the staff. Everyone is very friendly and gave us advice for exploring the city. The location is a bit hidden away but close to Florida St.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I had to cancel bcoz of unforseen circumstances.
Stayed 2 nights in May 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La decoracion fue unica y el hotel esta cerca a todo
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Stayed 2 nights in Mar 2019

10/10 Excellent

Noluthando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful rooms!

We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.
Stayed 1 night in Feb 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Absolutely wonderful and helpful staff; great accommodations
Stayed 1 night in Jan 2019

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gelungenes Boutique Hotel

Das Boutique Hotel ist wirklich schön, leider ist es sehr laut die ganze Nacht, da eine Busstation nebenan ist wo herumgeschrien wird. Leckeres Frühstück und sehr freundliches Personal
Stayed 1 night in Dec 2018

8/10 Good

Pierre

Thé hôtel by itself is pleasant The surroundings are ok but in the evening you feel like in a jail ... security obliged Lot of restaurants within 2/3 minutes drive Lady reception was nice and helpful The guy did not manage my doctor problem and left without finding a solution .... hopefully the guy who replace him find a solution for me ...
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooles Hotel in guter Lage. Gerne wieder. Sehr aufmerksames Personal.
Stayed 1 night in Nov 2018