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The Concierge

4.0 star property
Suburban Durban guesthouse in Windermere with free parking

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The Concierge in Windermere offers a tranquil retreat with on-site cafes for coffee, a peaceful garden to unwind, and a business center for work needs. Helpful multilingual staff and convenient laundry services enhance the stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room, Bathtub, Courtyard Area

Terrace/patio

Deluxe Double Room, Bathtub, Courtyard Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Deep-soaking bath
Separate bath and shower
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Patio, Garden Area

Premium bedding, in-room safe, desk, soundproofing

Deluxe Double Room, 1 King Bed, Patio, Garden Area

Highlights

Patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Patio, Garden Area

Terrace/patio

Deluxe Twin Room, Patio, Garden Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
37-43 St Marys Avenue, Durban, KwaZulu-Natal, 4001

Getting around

  • Durban (DUR-King Shaka Intl.) - 23 min drive

About this property

The Concierge

Upscale boutique guest house near Durban Beach
2 coffee shops/cafes, a garden and dry cleaning/laundry services are just a few of the amenities provided at The Concierge. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a computer station
  • A reception hall, free newspapers and a 24-hour front desk
Room features
All guest rooms at The Concierge boast thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch TVs with cable channels
  • Furnished balconies or patios, electric kettles and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of ZAR 250; reservation required
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 8 buildings
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • Hosted evening meal: ZAR 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Concierge Durban
Concierge Hotel Durban
The Concierge Boutique Bungalows Hotel Durban
Concierge House Durban
Concierge Guesthouse Durban
The Concierge Durban
The Concierge Guesthouse
The Concierge Guesthouse Durban

Frequently asked questions

Is The Concierge pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Concierge?

Self-parking is free at this property.

What time is check-in at The Concierge?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Concierge?

Checkout is at 11 AM.

Does The Concierge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Concierge located?

Located in Windermere, this boutique guesthouse is steps away from St. Mary's and Florida Road. Royal Durban Golf Club and African Art Centre are also within 10 minutes.

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Reviews

The Concierge Reviews

8.4

Very good

9.0

Cleanliness

7.6

Location

8.8

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 49 out of 100 reviews
Rating 8 - Good. 33 out of 100 reviews
Rating 6 - Okay. 8 out of 100 reviews
Rating 4 - Poor. 3 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
Stayed 2 nights in Dec 2021

2/10 Terrible

LMJ

Drunk guests ruin stay

It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Click-bait Photo's

The property and amenities has been visibly neglected. Not at all what I expected.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön ausgestattete großzügige Räume, sehr freundliches und hilfsbereites Personal!
Stayed 2 nights in Sep 2019

2/10 Terrible

Charlotte

Disliked: Staff & service, room comfort

Absolut dårligste service i byen.

Vi har rejst rundt i Afrika i noget tid og har boet mange steder både gode og dårlige, men det her var uden tvivl det dårligste når det kommer til service. Ved ankomst havde de ikke styr på reservationen og først efter noget tid "stoler" receptionisten på at vi havde booket og betalt. På værelset virkede tv'et ikke og køleskabet kunne ikke køle. ved morgenmaden havde vi hver dag diskussion med personalet om hvorvidt vi havde morgenmad inkluderet og endte med ikke at få morgenmad den sidste dag i vores ophold tiltrods for vi havde betalt for det.. Absolut ikke anbefalelsesværdigt, selvom stedet her en central placering..
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff and great rooms

I loved my time at The Concierge. The room was very comfortable, clean and safe. Had an issue with the key a couple nights that was very promptly resolved by the staff. Everyone is very friendly and gave us advice for exploring the city. The location is a bit hidden away but close to Florida St.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I had to cancel bcoz of unforseen circumstances.
Stayed 2 nights in May 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La decoracion fue unica y el hotel esta cerca a todo
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Stayed 2 nights in Mar 2019

10/10 Excellent

Noluthando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful rooms!

We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.
Stayed 1 night in Feb 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Absolutely wonderful and helpful staff; great accommodations
Stayed 1 night in Jan 2019

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gelungenes Boutique Hotel

Das Boutique Hotel ist wirklich schön, leider ist es sehr laut die ganze Nacht, da eine Busstation nebenan ist wo herumgeschrien wird. Leckeres Frühstück und sehr freundliches Personal
Stayed 1 night in Dec 2018

8/10 Good

Pierre

Thé hôtel by itself is pleasant The surroundings are ok but in the evening you feel like in a jail ... security obliged Lot of restaurants within 2/3 minutes drive Lady reception was nice and helpful The guy did not manage my doctor problem and left without finding a solution .... hopefully the guy who replace him find a solution for me ...
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooles Hotel in guter Lage. Gerne wieder. Sehr aufmerksames Personal.
Stayed 1 night in Nov 2018

4/10 Poor

Charlotte

Disliked: Staff & service

Disappointed

We had stayed at the concierge quite a few times in the past, and always enjoyed it. Sadly, when we came this time we noticed a lot of changes. The room itself was not as well kept as before, and the entire vibe of the place had shifted. When we arrived I noticed an extractor fan in the room that we couldn’t manage to turn off ( and it was quite loud), when I went to mention this to the front desk they disregarded me and told me this was something that all hotels have. I understand that there can be extractor fans in bathrooms, but you can usually turn them off and they aren’t half as loud as this one was. We then went to go to bed that night, and our lights would not turn off. Something wrong with electrical. Thankfully they called an electrician who came around and fixed it that night, but then fixed the lights to now all go on and off with one switch. All in all, we were pretty disappointed with the changes at the concierge. They tried to repaint the rooms, but the paint job was done badly - and the room in general was just not as great as they used to be. Also, bummer about the freedom cafe, because the food has also gone downhill there. This is the first time I have ever given a bad review, but I just had to say how we felt about our stay.

10/10 Excellent

Hanro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Honeymooners

Great hotel, great staff and had a great experience!

8/10 Good

Nishendra

Liked: Staff & service, room comfort

Promising budget chic hotel in regeneration hood

Good budget chic hotel with cool design features in regeneration hood. Great cafe. New ownership may be a little rough around the edges around running a hotel. Hopefully they will keep maintaining its good design sensibilities as a budget chic hotel and cafe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Personal, 24 Stunden Erreichbarkeit & perfekte Lage für alle Aktivitäten in Port Elizabeth & Umgebung.
Stayed 6 nights in Dec 2017

10/10 Excellent

marius, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

top

top. alles wunderbar und super kaffee. tolles frühstück und nette Mitarbeiter
Stayed 2 nights in Dec 2017

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Breakfast

Amazing stay!! Comfortable and best breakfast. Everyone so kind and helpful! We loved it and would go back in a heartbeat.
Stayed 5 nights in Dec 2017

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very chill place ok for business

Trying a bit too hard to be cool but the staff were sweet and the cafe for breakfast was perfect
Stayed 2 nights in Sep 2017

8/10 Good

caroline, kentucky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of the most interesting places I've ever been

my room was front-of-the-magazine level beautiful. the bathroom was the most beautiful bathroom I've ever seen. the food was delicious and management was kind and professional. the walls were a bit thin, but for what the place offers it doesn't even matter.
Stayed 1 night in Aug 2017

8/10 Good

chaowei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to spend a day in.

It was a recharge stay for me. I enjoyed the quite environment. I was touring around Durban and was able to do my morning run.
Stayed 1 night in May 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice architecture and design! And breakfast!

Location it's not so good if you don't have a car. But the hotel it's so amazing that it's worth! Very nice architecture, design and rooms. The breakfast is delicious and it's is served in a very nice restaurant! You have a car parking inside the hotel what makes you feel very safe!