Best Luxury Hotels in Old Dubai

"I stayed only for few hours. I have waited for an hour for the airport shuttle but no shuttle turned up. It was the other hotel shuttle kindly took me because he had returned twice and saw me still waiting. Spoke to the front desk and said you should have called. But none of this information has been said about calling in my booking. "

"The staff is really great!"

"Overall a clean and calm experience"

"Best service, amenities and staff. I would definitely consider staying again."

"Give employee Marw a medal he gave us a good service and upgraded our room even tho it was a short stay"

"Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality "

"I absolutely love this property, I have stayed here before as well. It’s clean, it’s modern, above all the staff are very kind and welcoming. Shout out to the breakfast staff (Prayog) for the iced coffee and making our breakfast experience extra memorable! The gym is spacious. The housekeeping staff made sure everything is well kept and stocked up. And if you call front desk and request they are quick to fulfill your request. Thank you! "

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."

"Room: Just wow! I wish I can travel again and stay in the same hotel. Such a wow room it was. Excellent amenities and twice a day housekeeping made a huge difference to our stay. They also gave us complementary beach bag and cute cable ties. Slippers were not cheap ones like you get in every hotel, in fact very soft and comfy ones. You could always request additional amenities when needed through an app and they would be delivered to your room within 30 mins without any questions. Breakfast: Very tasty breakfast. One of the best I have had at any palm hotel. Lots of variety available and also you could request extras like French toast and dosa on order. Staff: Very kind and helpful staff. Spa: You have to pay additional for spa access but it was a good spa. We did not take experiences as they were much cheaper at our main stay. Additional: Water park is included in the stay for free. Towels were free for hotel residents but lockers were paid for. Beach and pool was very neat and clean."