7 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers
Check availability

Reviews of JA The Resort - JA Lake View

5 out of 5
JA The Resort - JA Lake View
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 80 reviews" "
Rating 8 - Good. 14 out of 80 reviews" "
Rating 6 - Okay. 7 out of 80 reviews" "
Rating 4 - Poor. 3 out of 80 reviews" "
Rating 2 - Terrible. 5 out of 80 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia, Central

Stayed 1 night in Apr 2024

10/10 Excellent

Alicia, Central

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.
Stayed 1 night in Apr 2024
Response from Murad Ahmed Resident Manager on 3 May 2024
Dear Alicia,Thank you for your feedback! We are glad you enjoyed our spacious rooms, balconies, and excellent food. We appreciate your kind words about our associates, and we will take your feedback about their experience into consideration as we strive to improve. We hope to welcome you back soon!Best regards,Murad AhmedResident ManagerJA The Resort

2/10 Terrible

Ali, Dubai

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Murad Ahmed Resident Manager on 3 May 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
BEAUTIFUL RESORT HOTEL OUTSIDE THE CITY
Stayed 7 nights in Oct 2023

10/10 Excellent

Dhrumil, stoughton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Experiencing the JA Beach & Lake View Hotel is nothing short of magical. Nestled in a prime location, the resort offers a perfect blend of luxury and comfort. From the diverse range of activities catering to all ages to the exquisite dining options, every detail is thoughtfully curated. The service is impeccable, with staff going above and beyond to ensure a memorable stay. Whether it’s for relaxation or adventure, this resort property has it all, making every moment here a true delight for travelers.”
Stayed 2 nights in Jan 2024
Response from Murad Ahmed - Resident Manager on 28 Jan 2024
Dear Dhrumil,Thank you sincerely for your enchanting review of JA Beach Hotel & JA Lake View Hotel. We are thrilled to learn that your experience with us was nothing short of magical.It warms our hearts to know that our prime location, offering a perfect blend of luxury and comfort, contributed to making your stay special. We take pride in curating a diverse range of activities for all ages and providing exquisite dining options to enhance the overall experience.Your kind words about our impeccable service and dedicated associates going above and beyond are truly appreciated. Ensuring a memorable stay for our guests is our utmost priority, and we are delighted to have achieved that for you.Whether it is relaxation or adventure, we are thrilled to hear that our resort property catered to all your needs, making every moment a true delight. We are grateful for your recommendation and look forward to welcoming you back for more magical moments at JA The Resort!Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the lake view JA, its an amazing resort, it has all the facilities and its kids friendly, but there is nothing around the resort and its so far from all Dubai attractions..
Stayed 2 nights in Jan 2024
Response from Murad Ahmed - Resident Manager on 23 Jan 2024
Dear Fahad,Thank you for choosing JA Lake View for your second stay! We are delighted to hear that you find our resort amazing and appreciate the facilities, especially for kids.We understand your concern about the distance from Dubai attractions. While our serene location offers a peaceful escape, we acknowledge that it may not be ideal for those looking to be closer to the city buzz. We appreciate your feedback and hope that despite this, you had a wonderful and relaxing time during your stay.We look forward to hosting you again and appreciate your continued support.Best regards,Murad AhmedResident ManagerJA The Resort

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Murad Ahmed / Resident Manager on 17 Jan 2024
Dear Adrian, Thank you very much for the time and effort you took to share your rating with us. It is just so heart-warming to hear that you enjoyed your recent stay at JA Lake View Hotel. Hope to see you again very soon. Best regards,Murad AhmedResident ManagerJA The Resort

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful setting/rooms, average food, run down
A great setting, great wildlife and beautiful rooms. Food was very average and over-priced. Not very accommodating to dietary preferences sadly and some areas were a bit run down like the captains bar. But service generally was excellent and it is a lovely place.
Stayed 1 night in Dec 2023
Response from Murad Ahmed - Resident Manager on 23 Jan 2024
Dear Emma,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the great setting, wildlife, and beautiful rooms. However, we apologize for any shortcomings in the food quality and pricing. Your comments about dietary preferences and the condition of certain areas like the Captains Bar are duly noted.We appreciate your acknowledgment of our excellent service and are glad you found the overall atmosphere lovely. Your input is valuable, and we will use it to enhance our offerings.We hope to welcome you back and provide an even better experience in the future.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Shyam Srivats

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything you need to experience luxury in Dubai
Stayed 3 nights in Aug 2023
Response from Murad Ahmed / Cluster Executive Assistant Manager on 31 Aug 2023
Dear Shyam, Thank you for choosing us as your holiday destination.We appreciate you taking the time to share your review and are delighted to hear that you enjoyed your stay with us.It would be a pleasure to have the opportunity to welcome you back soon for another memorable holiday! Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Samuel

Stayed 5 nights in Aug 2023
Response from Murad Ahmed / Cluster Executive Assistant Manager on 8 Sept 2023
Dear Samuel, Thank you for taking the time to share your rating! We are delighted to learn that you enjoyed your stay with us, and we cannot wait to welcome you back soon! Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lots of activities in the area of the hotel. Good choice of restaurants
Stayed 1 night in Jul 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Mark,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
No incentives at all being a VIP access property. The service at the restaurants were poor and some did not allow kids below 12 past 9pm. The pool timings are very short as compared to other hotels, resulting in overly packed swimming pools. Room service and especially in-room dining service was very slow. Overall a very poor experience.
Stayed 1 night in Jun 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Guest,Thank you kindly for your feedback, which I have shared with our team.I am disheartened to learn of your disappointment regarding our facilities and your negative feelings as a customer. We put guest experience and satisfaction as our priority, therefore I am saddened to learn that we could not entirely meet your expectations on this occasion.I do hope to have another opportunity of welcoming you back in a more positive light.Sincerely,Hayden EdgttonCluster Resort ManagerJA The Resort

2/10 Terrible

Yasir

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience at Repablic restaurant of JA lake view hotel that turned our anniversary celebration and vacation into a nightmare.. to start with , we were 5 adults and 2 kids. The frise which was served was cold and we asked to be replaced.. before finishing the dinner I got severe nausea and ran to the room because of food poisoning I had diarrhea and my wife suffered from the same thing the whole night with vomiting, her mom who was with us at the restaurant suffered from the same symptoms.. in the morning when we rised a complaint they sent us the nurse who requested for a stool sample from my wife to investigate , what shocked me the hotel is asking for 300 Dhs for the stool test!! Which we refused to pay .. they didn’t handle the complaint professionally and didn’t show empathy or care to know the truth.. adding to this the check in process took 2 hours and the water in the room (shower) is cold
Stayed 2 nights in Apr 2023
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Yasir, It is with sincere regret that I learn your overall stay with us did not meet your satisfaction. We appreciate your feedback - which we take very seriously. The safety and well-being of our guests are of utmost importance to us, especially in these unprecedented times. Your feedback has been addressed and duly noted, and we appreciate your valuable input in allowing us to improve them. We trust you to have the opportunity to turn your experience around and welcome you back in a more positive light. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Week away to chill and unwind!
Great week stay at the JA Lake View resort on All Inclusive package. Nice hotel, great pool and not to busy. You can go to the other hotels in the resort on the resort golf carts. SandBar down at the marina was great to unwind in the late afternoon. Special shout out to Dalen at the pool bar for great service and cool drinks! Great stay and we will be going back again next year!
Stayed 7 nights in Apr 2023

4/10 Poor

Amir

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Well where to begin? This hotel doesn’t have an address on the map and impossible to get directions to it! It took taxi drivers 2 hours to find it from airport and cost us over $120 to finally get there It’s literally in the middle of nowhere! In the middle of desert and 45-50 minutes away from anywhere! Then we get to front desk for check in and rude staff disregard my VIP status and put us in a room on first floor behind the noisy restaurant and said there’s no room available which was absolutely dishonest because I checked online and there were multiple rooms available in different floors and then next day I asked the manager Mr. Morad to change our room and he lied again and referred me to his Boss Mr. Maher who was another rude and dishonest person! When management is wrong what do you expect from staff?! This was my worst experience in last 23 years traveling to Dubai I don’t recommend this place to anyone not even my enemy I had enough of this hole in the middle of nowhere! I hope Expedia removes this place from the website! If it wasn’t for cheap Eastern European tours I don’t believe this place would have any business!!
Stayed 6 nights in Mar 2023

8/10 Good

Manish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgraded upon request, much appreciated! Some of the staff was real nice. Mazar, Piyush, Adonye, Hamza - some of the names and the buggy staff as well. Front desk staff was over-occupied and slow at most times. Was able to get through to the operator quick but not the front desk.
Stayed 3 nights in Mar 2023
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Manish, Thank you for your much-appreciated review and recognition of the service you received during your recent stay with us.We are delighted that we were able to make you feel at home and taken care of by our dedicated and enthusiastic team who take real pride in what they do. We cannot wait to welcome you back to pamper you again in our oasis in the heart of Dubai. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

farid

Stayed 2 nights in Sep 2022
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Farid, We appreciate you taking the time to share your ratings with Expedia Community. We are grateful to learn that you had a lovely stay with us. Thank you, and we look forward to welcoming you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Emir

Stayed 6 nights in Sep 2022
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Emir, Thank you very much for your perfect rating! I am thrilled to know that you had a fantastic stay with us and know that it will be a pleasure to host you again on your next visit for another memorable holiday.Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

8/10 Good

Lee

Stayed 1 night in Sep 2022
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Lee,Thank you for your positive ratings, and glad you had an enjoyable stay with us. We look forward to welcoming you back, hopefully very soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

8/10 Good

Abdelrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms are nice and clean
Stayed 2 nights in Aug 2022
Response from Hayden Edgtton / Cluster Resort Manager on 16 Jun 2023
Dear Abdelrahman, Many Heartfelt thanks for sharing your positive review! I am delighted to learn that you enjoyed your stay with us, and we cannot wait to welcome you back soon. Best regards, Hayden EdgttonCluster Resort Manager JA The Resort

10/10 Excellent

khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع جداً استرخاء واستجمام 7 نجوم
Stayed 7 nights in Aug 2022

10/10 Excellent

Farid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
generous , staff kind , cleane and quiet
Stayed 5 nights in Aug 2022
Response from Ramzy A. Faris Cluster Resort Manager on 15 Aug 2022
Dear Farid, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended Hotel.
Stayed 1 night in Jul 2022
Response from Ramzy A. Faris Cluster Resort Manager on 4 Aug 2022
Dear Walid, We greatly appreciate the time and effort taken to highly recommend JA Lake View Hotel. Along with my team, we look forward to welcoming you back to JA The Resort, hopefully very soon. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Jodie

Stayed 7 nights in Jun 2022
Response from Ramzy A. Faris Cluster Resort Manager on 4 Aug 2022
Dear Jodie, Thanks for rating us with the highest score! We cannot wait to welcoming you back. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Shahpar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic trip - several couples and a bab
Stayed 3 nights in May 2022

6/10 Okay

Christopher

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this property over 10 times. I’m a loyal customer and It’s a great Hotel full of fantastic amenities. I did find that the staff at times dropped their service levels. At times I was waiting for a drink for over 10 minutes when the place didn’t seem busy at all. During one meal our drinks actually arrived after our food. Other times I could be waiting at a bar for 10 minutes before I was served. The stinginess of the all-inclusive package at times could be frustrating. I attempted to take half a bottle of beer back to my room as I needed to go and get ready to go out for dinner. I was stopped and it was suggested I should chin my beer rather than take it to the room. Obviously I had to leave it, seems a waste. I can’t see why taking a bottle of beer back to your room is such a problem. Draft Heineken is not part of the package put a bottle of Heineken is. in theory 10 bottles of Heineken is. Not quite sure why. Lots of things on the menu aren’t included in the all-inclusive package. That’s always been the case, not a massive issue. I played golf, it’s a lovely course. £75 for the round (which is half price) seemed quite a lot when part of the all-inclusive package. What made it worse is the Marshall followed us around the course telling us to hurry up at every hole. He was literally parked up behind us when taking shots. We weren’t playing slow, at times we had to wait for the group ahead …and it completely ruined the round.
Stayed 5 nights in Apr 2022

10/10 Excellent

Rishab Rajeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay here at ja resort lakeview. We had a beautiful premium room with view. The staff was very friendly and helpful. We got early check in. Tahir in the restaurant was very cordial. May in the check in counter helped us with quick check in and easy checkout process. She also clicked pictures for us. Great breakfast spread.
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Mark Irwin - Resort Manager on 23 Jun 2021
Dear Guest, Thank you for rating us with the highest score. We trust to have the pleasure to welcoming you back soon. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Good

NEIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay this time
Stayed 2 nights in May 2021
Response from Mark Irwin - Resort Manager on 26 May 2021
Dear NEIL, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Good

Bohee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mark Irwin - Resort Manager on 26 May 2021
Dear Bohee, Thank you for staying with us and for sharing your valuable rating. We trust to have the pleasure to welcoming you back very soon! Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good choice but still some teething pains
The hotel only opened late last year and you can tell they're still having a few teething problems. There was no hot water in our room the second day and they would not serve us food by the pool on the Friday due to 'prioritising their brunch' their words. Not good enough for hotel guests who don't want to partake in a 4 hour expensive brunch. They fixed it in the end but took a lot of whinging on our behalf. Apart from that staff are friendly and helpful, hotel itself is nice, and we went to the main hotel for dinner which was lovely.
Stayed 1 night in Mar 2020
Response from Resort Manager on 24 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback with us. While I am delighted to see some of the positive factors that made your stay with us much more enjoyable, I am saddened to see that overall we did not manage to entirely meet your expectations. I wish to assure you that we have internally addressed your points with the team. I do hope to have the pleasure of welcoming you back in a more positive light. Best regards, Mark Irwin Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Resort Manager on 24 Mar 2020
Dear Guest, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

8/10 Good

Ali

Stayed 1 night in Feb 2020

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with loads to do
Stayed 3 nights in Feb 2020
Response from Resort Manager on 24 Mar 2020
Dear Mohammed, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Family
Checking in at 2am not a good experience only had 1 room left not in a good location had family with split up on different floors checking out had a issue was resolved but shouldn’t of happened, overall a nice new resort but to far from main spots in Dubai ,good for park and resort’s
Stayed 6 nights in Feb 2020
Response from Mark Irwin - Resort Manager on 27 Feb 2020
Dear Guest, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Lake View Hotel. Guest feedback is critical to our continual improvement initiatives and as I personally review each comment we receive, I will make sure that we learn and improve ourselves - so that our guests will be offered only the utmost comfort and high degree of customer service. We trust to have the pleasure to be once more your Resort of choice, hopefully in a not too distant future. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
So far from anything else in Dubai. Great, helpful staff, bar service was quick, although restaurant service very slow when busy. Rooms very modern and attractive.
Stayed 1 night in Feb 2020
Response from Mark Irwin - Resort Manager on 27 Feb 2020
Dear Guest, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Palm Tree Court. It is a great pleasure to learn that our combined team efforts contributed to your memorable holiday experience. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calmness and relaxation in the desert!
Beautiful hotel, staff were exceptional. Rooms are high tech, modern, spacious and clean
Stayed 3 nights in Feb 2020
Response from William Harley-Fleming - Cluster General Manager on 25 Feb 2020
Dear Guest, Thank you for sharing such a beautiful review. We are thrilled to read that you had a fabulous escape to JA Lake View, the future oriented and eco-friendly Hotel in Dubai. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Mark Irwin Resort Manager on 25 Feb 2020
Dear Guest, Thank you for choosing to stay with us and for sharing your rating! Regards, Mark Irwin Resort Manager JA The Resort

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
New property, bedroom clean, new furnitures etc, hotel was perfect accept it was middle of nowhere, construction site, expensive to travel in and out of the hotel. You have the free shuttle bus’s was very good. The hotel had no activities or stuff to do for families, no entertainment etc, was told there was kids club but no information was given lack advertisement on whats to offer overall other than that will definitely recommend!!
Stayed 6 nights in Feb 2020
Response from William Harley-Fleming - Cluster General Manager on 24 Feb 2020
Dear Guest, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable experience. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Mohammad Aziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay and have a family holiday
The best place with best people and best service. A little bit far away from Dubai city center. If you got a car then no problem at all.
Stayed 6 nights in Feb 2020
Response from Resort Manager on 24 Mar 2020
Dear Mohammad, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

10/10 Excellent

Laura, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid tonupgrade to a suite which was awesome. The allninclusive package was fab. The food in the a la carte restaurants we prefered to the buffet. We loved the staff and the property. John from the sports secrion does really nice stretching classes every day near the beach! We have 4 months left in UAE and already trying to work out how many more times we can visit this resort. Totally loved it!
Stayed 2 nights in Feb 2020
Response from Mark Irwin - Resort Manager on 16 Feb 2020
Dear Laura, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable holiday experience. Many heartfelt thanks for shining a light on our associate John who is truly a star, he was thrilled when I passed on your compliments. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, Mark Irwin Resort Manager JA The Resort

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel one of three hotels and it is so perfect in every way. Such a quality of the the external and internal architectural structure. I felt the whole complex was such a unique experience especially their cuisine. The food is delicious!!! You must try. The only thing I was very disappointed with Expedia booking adviser. He promised it was All inclusive but on the parer it stated Breakfast and buffer as it was last minute booking I did not have enough time to get all printed and confirmed information from them. Double check and confirm with the hotel prior you travel. Not impressed with Expedia customer serives
Stayed 7 nights in Jan 2020
Response from Resort Manager on 24 Mar 2020
Dear Guest, Thank you for sharing your memories with us and we are delighted to see that overall you had an enjoyable holiday. Once again, thank you for your ringing endorsements too and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ic
Fantastic
Stayed 1 night in Jan 2020
Response from William Harley-Fleming - Cluster General Manager on 3 Feb 2020
Dear Mahmoud, Thank you very much for your time and effort you took to share this excellent feedback. I am pleased you thoroughly enjoyed every single aspect of your stay at JA Lake View Hotel. We thank you for choosing our Resort and hope to have the opportunity to welcoming you back very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Mark Irwin -Resort Manager on 19 Jan 2020
Dear Guest, Thank you for rating us with the highest score! We hope to see you soon. Regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was a perfect place to spend the time with my family. Everything was fabulous.
Stayed 1 night in Jan 2020
Response from Mark Irwin - Resort Manager on 12 Jan 2020
Dear Ahmed, Thank you very much for choosing to stay with us and for sharing such a wonderful review and such lovely pictures. We cannot wait to welcome you back to pamper you once again in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Danies K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A break to remember
Our stay was perfect but time was short. Lovely place and I will surely recommend to a friend. Variety of food was there but slight improvements on quality is needed especially sausages.
Stayed 3 nights in Dec 2019
Response from William Harley-Fleming - Cluster General Manager on 5 Jan 2020
Dear Danies K, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable experience. Your improvement suggestions are well noted and already shared with the concerned department. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Kristofer Quadros - Hotel Manager on 5 Dec 2019
Dear Pauline, Thank you for staying with us and for sharing your rating. We trust to have the pleasure to welcoming you back, hopefully very soon. Best wishes, Kristofer Quadros Hotel Manager

6/10 Okay

Payman

Travelled with family
Liked: Cleanliness, room comfort
very normal hotel nothing special
very normal hotel, customer service was nothing special and breakfast and food were not that good.
Stayed 2 nights in Nov 2019
Response from Kristofer Quadros - Hotel Manager on 25 Nov 2019
Dear Payman, Thank you for taking the time to share your valuable feedback with us. It is with regret to see that we were not able to delight you during your first stay with us and that you are evaluating us as a normal hotel, with nothing special to offer. As a hotel, service to our guests is of utmost importance and our intention is to delight you on your next stay, and show you how much we value your feedback. I do hope that you will allow us another opportunity to turn your experience around and we wish to welcome you back in a more positive light. Best wishes, Kristofer Quadros Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean food was ok all inclusive food not much to choose from pool was ok kids pool not good
Stayed 7 nights in Nov 2019
Response from Kristofer Quadros - Hotel Manager on 14 Nov 2019
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback! I it great to know that you spent a good time with us and please rest assured we have also noted your remarks regarding the all inclusive offerings and the kids pool. We trust to have the pleasure to welcome you back for another memorable experience, to JA Lake View Hotel. Best wishes, Kristofer Quadros Hotel Manager