2/10 Teruk
Mark
Mengembara bersama keluarga
6 Ogo 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Arrived about midnight. No q at reception but the hotel must use a very antiquated system. Every interaction with the computer took the poor check in staff ages. Check out took even longer. It literally took 7 mins of tapping to check out our two rooms….there were no incidentals or issues. That should’ve taken a minute at most! Therefore there is a sense of panic at all times at the desks. The poor poor staff!
Rooms were ok but tired. Lighting systems and switches in both rooms were temperamental and old.
The lift call touchscreen devices are ridiculously complex, it’s too easy to call the wrong floor and therefore create delays in the system. Just go back to a normal call button system.
Breakfast was a chaotic shambles. The food was good though. The poor staff are overworked.
Lazy river had mould at tide level all the way round. It felt grubby. The main pool and beach have an amazing view, although again, the pool was damaged and felt grubby.
The staff try hard but are disillusioned and they are too busy to provide genuine customer service. The ambiance in the hotel is not relaxing.
The hotel is cheaper than most and it shows. Not worth it. We moved after one night to the Fairmont Palm 200 metres along the road. Far superior in every way.
Mark
Menginap 1 malam pada Ogo 2025
