4/10 Lemah
Becky Ann, Junction City
Mengembara bersama keluarga
4 Ogo 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Such a SHAME - It's a beautiful new facility and they seem to not have any employees... We stayed with another family for 1 full week (SUN to SAT) to attend our kids sporting event and only got our rooms touched ONCE on Thursday, and that was to finally replace towels and take out trash. There was never anyone at the front desk to ask about it; They're there for check-in and then disappear. Multiple times I saw guests wait at the desk like myself and we left becuase no one was ever there. The 5th floor hallway was only vacuumed once the entire week, which was gross. People put their trash outside their doors and there it sat. The pool and gym never were cleaned or had the trash or used wet towels taken away - they just piled up all week, just like in our rooms. You had to ask to get a pool towel to use (if you could catch someone at the desk to ask) becuase there were none stocked. The pool was also Chlorine, not saltwater. Only 4 feet deep. The pool area was also tiled with glazed tiles, which were super slippery when wet. The Elliptical in the gym had a frozen screen. The bike needed a Peloton login apparently, as the screen was also frozen when trying to work as a 'guest'. The 2 treadmills did work. The only area that anyone seemed to take any pride in was the breakfast bar. The lady who worked there kept it stocked and clean. The breakfast selection was very good. That was the only redeeming thing about the stay.
Becky Ann
Menginap 6 malam pada Jul 2025