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"Outdoor onsen and facilities were impeccable!!"

"Good breakfast"

"Nice Hotel, Good Food, Nice Staff. Clean Onsen facilities. Well maintained, but quite dated inside. Only big problem was my room smelled really bad of damp. Abit pricey for what it is, but the staff were nice and the food was good. "

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Spotless rooms, absolutely amazing staff"

"Staff was very friendly and it was very clean"

"Room with nice view, dinner is super, breakfast ok la"

"a great hotel with very comfortable bed and clean room, nice room, best in class service, thank you and a great stay."

"We loved everything!; I highly recommend for its cozy rooms, friendly staff, private onsen, prime location and customer service. "

"Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room."

"great!!"

"Overall, it was a very nice place to stay."

"Bon hotel"

"The service was nice."

"All good except the breakfast is really over rated "

"very nice hotel, what a perfect stay, highly recommended this iconic hotel"

"excellent place. multiple numbers of onsens. food was incredible."

"Great hotel, excellent rolm, very relaxing and quiet. Wonderful onsen and delicious dinner."

"Staff are nice, room is clean, onsen is awesome!! And location is great, right next to the bus terminal. "

"The stay was peaceful and the staff are very kind to us. We had half-board and food was also very good. "