"We had a great stay. Room was clean and the view was good. Gym was fine, small but had the basics needed for a short work out.
We had an issue with the staff at Lila 29 on the night we wanted to grab a drink, they were busy but managed to find us a table. The staff member was rude, didn’t greet us on arrival and didn’t walk us to our table, just pointed from across the room ‘you can sit there, order at the bar because service is very slow’ and left us to it. Didn’t give us a menu or show any willingness to help. The bar was busy and there weren't any menus anywhere visible so we just left.
After returning home we noticed we had a charge to the card we paid the €400 deposit on. Only of around €20, but with no receipt or acknowledgement of what this charge was for. We didn’t use anything from the mini bar but were given a box of chocolates on arrival for my partners birthday, along with a card from the hotel. This was a lovely gesture but less lovely if that’s what we ended up being charged for!
All in all, we had a good time and would return to another standard hotel. They’re very cool and very beautiful but the staff lacked warmth in our experience."
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