"Although the hotel itself was in an ideal location, and very beautiful inside; if you don’t know Spanish, don’t go. It’s very hard understand a lot of you don’t have a personal translator.
Our room was okay, but from the first night the AC was not working. We couldn’t enjoy the view because we kept the blinds closed from the heat. After telling them about the AC, we spent a whole day trying to deal with it until they finally agreed to move me to another room which that room…also, the AC unit was not working at this point. I was ready to go home. I was tired of complaining.
The pool area is beautiful. Make sure you take a lot of money to exchange. They do not want US dollars. We spent more money than what we spent for airline tickets and hotel. The hotel buffet breakfast was amazing. That’s probably a positive memory of mine.
If you like the aesthetic of luxury hotel and to post on social media this place is it but if you need AC in your room or the elevator or anywhere else throughout the hotel, don’t go there. I don’t think I would go back."