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"Nice hotel with great staff and excellent location "

"Nice hotel"

"The onsen is huge and spacious. The Japanese room is cozy and comfortable. Hotel is on a hill slope hence self driving is preferred if want to stay there. Not many choices for dinner nearby outside the hotel. Breakfast at the hotel is superb, with yummy smoothies."

"Great town Very friendly Excellent place to stay"

"Great stay"

"Great sunset view and excellent dinner and breakfast buffets. "

"Best value for money. Friendly and helpful staff!!"

"Nice hotel"

"Beautiful onset, outstanding food, terrific service, large and comfortable rooms. We had a wonderful 3 night stay. "

"Amazing view from our room, convenient breakfast and ramen, relaxing onsen"

"the staff were so kind."

"源泉掛け流しで、２つの温度差があり入りやすかった。熱いのが苦手なので、こういった施設の工夫は有り難い。"

"Staff is very friendly and helpful. closely located to stores and restaurants."

"Wonderful Thermal baths"

"I have the most exquisite experience in this hotel, it made me feel like im living in a forest, i got to see fox, squirrels and deers. I have the most relaxing time here, thank you sooo very much for your hospitality. I will surely return for next vacation!!!"

"Helpful staff and nice breakfast, perfect and convenient Location."

"We stayed only for a night due to a road trip scheduled. It was a very pleasant stay with some stunning views. "

"It’s a fine business hotel, but they do need better pillows"

"The staffs are nice. Hotel is old but it is still comfortable to make a nice stay. "

"ホテルは清潔で食事も良いです。しかしホテルの外で車を誘導するスタッフの奈良さん(スキンヘッド)の対応は高圧的、且つ、威圧的で最悪でした。ホテルの近くにスーパーマーケットがあるか聞いたのですが、知床に初めて来た客に対して、「そこにT字路があるじゃないですか」といきなり言われても、通って来ていないし知床は初めて来たし分からない旨を伝えると突然に大声で怒鳴りつけるようにイライラしながら早口でまくし立てられました。そんな言い方はしないでくれという趣旨のことを言いましたが、それに対してお詫びもせず、最後まで高圧的で、威張り散らされました。部屋も食事も素晴らしかったのですが、一人のスタッフの対応の悪さで非常に残念なホテルになりました。"