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"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable "

"Very clean, lovely staff. Maybe a little haunted but nice and close to the castle and downtown. "

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"

"Very close to train station and outlet"

"We had a quiet and peaceful time"

"They have lot of shuttle bus between main building to small wooden house. Waiting time less than 5min. Room is clean and good wifi quality. "