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"Everything was perfect"

"Absolutely loved our stay here. The staff was lovely, our cabin was perfect and we loved the food. We especially enjoyed breakfast delivered to our cabin. There was plenty to keep the kids occupied. The whole experience was peaceful and relaxing…much needed! The only complaint is that Expedia says it is 42 minutes away from Nevados de Chillan ski resort. We planned our ski trip around this information and were disappointed to learn that the drive was almost 2 hours. Driving a total of almost...

"Great!"

"It was rustic. We stayed in the hotel part at the back. The door was flimsy and the room outdated. Also there was a charge to book the hot tub and sauna. The buffet was decent and the workers were very helpful. "

"Reserve una cabaña familiar de 8 personas y al llegar al sitio me dicen que tengo asignada solo una habitación para 6 personas. Ni la señora encargada de las cabañas, ni expedía, ni yo pudimos contactarnos con la dueña. Muy irresponsable de su parte. Nos vimos obligado a buscar una cabaña en temporada alta, gracias a Dios encontramos y pudimos mejorar el fin de semana. "

"La atencion excelente y muy buena voluntad para resolver problemas propios de las circunstancias de la pandemia"

"Poor communication, the property has damaged doors, broken floor tiles and filthy stained couches. No towels you have to rent them per day and nowhere did it say on the booking that you had to pay for them. It’s a real shame as it has lots of potential but poorly kept and not very well managed. With has issues with gas not working and power going out only at our property for over 6 hours. The only saving grace is that the wood heater worked really well and there was enough wood to use. "

"A good cabin in the mountains with very good hiking etc nearby. It was a bit hard to find as the address in the Hotels.com is inaccurate and the sign was missing. The cabin has good space for 6 with good kitchen and living spaces. In general all looked clean but please change the bathroom and some room floormats! There was very good communication with the owner Christobal after we got there!"

"This is an exquisite hotel. The staff is incredibly friendly, the chef is surprisingly brilliant and the surroundings are remote, quiet and beautiful. This place allowed us to appreciate nature while feeling pampered at the same time. I will stay every time I am in the area!"