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"Beautiful in every way. "

"The staff was very helpful and the hotel was in a safe and quiet location. The pool was cold but nice and the pillows were some of the most comfortable I’ve ever slept on. "

"The hotel is perfectly located in the center of town. The room had a balcony and hammock, overlooking the harbor and ocean. Daily housekeeping and fresh drinking water were provided. Breakfast was basic but adequate, as is typical of South American hotels. We had an afternoon ferry, so we had access to the pool, towels, and coffee and tea. There were two pools, and a pleasant garden."

"The staff was very friendly and helpful. The room was updated and clean. The location was perfect right next to the pier and in the heart of the town."

"Our stay was amazing and the place is lovely! We arrived in Santa Cruz on our first day and spent a night at Blu Galapagos and on our last day, spent our final night there. Our second night we asked for an upgrade with an ocean view and it was absolutely beautiful. The restaurant that is not associated with hotel, but is on location was one of the best meals we had on our trip and the view is right on the water and you can see sharks and raise and fish swimming while dining. The staff was very friendly and accommodating and I would definitely return there."

"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic. Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome. Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing. Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature. "

"Beautiful resort, impeccably clean, very kind and enthusiastic staff. Delicious restaurant. 5 stars all around, we will definitely return!"