Monroe County Vacation Rentals

"Hotel is pretty rundown. My room has a jacuzzi tub that did not look clean and was not used during my stay. I got out of bed in the middle of the night and my feet landed in a puddle of water. Water was coming from the floor by the jacuzzi. I notified front desk, she said there was nothing she could do (understandable as it was very late and she was alone) and offered another room. In the morning while I was grabbing coffee, i heard arguing in the reception area. A female was speaking loud and being disrespectful and a male person was composed and respectfully trying to get a word in. As I approached the front desk I was surprised to see that the female was the front desk attendant and the composed male was a guest. I assumed the female was the guest and the composed male was the hotel representative. I don’t know who was wronged but I would expect the hotel representative to remain professional. I do not recommend staying here. "

"Staff were welcoming and helpful. Property was in poor repair. Door handles loose. Difficulty locking room and elevator was broken. Noisy!"

"The room that I got it was not the one that I reserved. Expedia somehow switched it when I paid it got taken out of my bank account and then said there was an error so I had to rebook it and then I was billed twice. Had to wait two hours late for our room the pool in the hotel was disgusting. The water fountain is so black and dirty. He can’t even use it. The coffee was only put out for an hour. Overall stay with four kids who was definitely not enjoyable as planned and probably won’t return or recommend to anybody. I would rather drive an extra 45 minutes and go to Frankenmuth when I said something to one of the employees he was very irate with me and I was simply asking at 3 o’clock if my room was ready."

"Didnt pay for the breakfast but there were so many things wrong with this hotel, I definitely will not be back. The staff were all very friendly, but also not very good at their jobs it seemed. The condition of the property is run-down. Nothing seemed to really work the way it was supposed to. The tv remote barely worked, weather was warm for our visit so we wanted to turn the AC on in our room but I guess the AC actually only turns the heat on? We kept trying to turn the ac down and the heat just kept blasting from our vents - our room was at a steady 80 degrees the whole stay - it was terrible. The next morning I headed down to the pool/hot tub around 7:05 .. (pool opens at 7) whoever was in charge of "cleaning up" had the door locked and told me to wait.. so i waited - he let me inside but i had to sit at a table & wait for him to finish up whatever he was doing with the hot tub. Once he left and said it was all ready i noticed the hot tub was absolutely filthy. A thick film floated on top of the green water. The pool was green and murky. There was trash here and there and zero towels. The whole stay was just not worth what I paid at all. "

"Good!"

"Very nice hotel "

"Stay as nice. Staff was helpful, nice breakfast and shuttle to the airport was convenient. Would recommend."

"The only suggestion I have is better customer service by the breakfast kiosk attendant. He was very blah no Good Morning, etc. "

"This hotel is perfect! Clean, courteous and helpful staff, and close to the airport. Very nice! I will be back and would highly recommend! Thank you!"