"Third time staying here. Always clean, friendly responsive management."

"Getting in and out was seamless. It's extremely easy to rely on the codes/app to get in and out. If you ever needed any help there was always someone at the front desk -- even when our flight was delayed and we got in after midnight. You can tell that the hotel experience is built to happen exclusively between the guest and the app. But for anyone who isn't tech savvy, there were plenty of staff around happy to help. "

"it was to my satisfaction "

"So imagine you’re running the Boston Marathon. You pick up your number at the convention center and head to your accommodation. When you get there, you find that your host, one of these property management companies called Evonify Stays, has never heard of you. Since you made the booking on Hotels.com, Evonify refers you back to them. Now, try getting anything other than an AI bot to communicate with you at Hotel.com. Apparently impossible in this instance at least. My one shout out in this...