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"Unhelpful staff (male) at checkout counter. We asked for help in calling a taxi to take us to the airport. The gentleman working at the counter told us the taxis would not come because it was raining. We found this hard to believe and in fact were able to flag one down after walking a bit and fortunately still made our flight in time. We also had difficulty checking in. Our flight was delayed so I emailed letting them know that we were unable to complete the check in online as it would not accept our passport photos and that we would be late but when we arrived noone was there and we had to call the emergency number. We are elderly so perhaps this was due to our lack of tech skills though. "

"Forza is in a brilliant location, actually in a covered shopping area with a tram stop right outside with access to the whole of nagasaki"

"Room was too warm "

"I like this hotel very much "

"Very convenient food courts nearby, one accessible from hotel elevators. Great variety in food choices there. Hotel room spacious. Great view. "

"Ultra modern with excellent views of the bay and the city. To get to the hotel, you enter the ground floor of the building and take the elevator to the seventh floor for the lobby and reception. The first person to greet your arrival is Hashimoto, who instantly makes you feel like a valued customer or, maybe, a warmly received family member. What a pleasant introduction to this hotel. And, throughout our four-day stay, he seemed to always be on the ground level, greeting, opening car doors, and generally making one feel good. We loved the available lighting choices in our room, the automatic opening and soft closing of all the doors, the size of our closet, and the comfort of the bed. Each morning was a delicious breakfast with great views. This hotel is an excellent choice while visiting Nagasaki. As you exit the train station, turn to your right, and, Voila, there it is!"

"good"

"Good Hotel and great staff!! "

"We enjoyed our 2 night stay. The large bath has some issues with being clean...maybe it is just old. Breakfast has a lot of choices, but half is Japanese style. The room was comfortable."