Province of Biella Romantic Hotels

"Great location with short 5 minute shuttle to airport for a small fee. Buffet breakfast excellent as were the dining options. Staff super friendly and nothing was too much to ask for. Can highly recommend"

"It was close to the airport with shuttle pick up. We did have to wait 50 minutes for the van to pick us up from the airport - there was some sort of massive z up- which they apologized and made it right . The transport back to the airport was great"

"The location of this hotel is amazing. It is right on the coast. They upgraded us to a suite because there was an issue with the room. Breakfast and lunch was delicious. Unfortunately we were only staying there one night. Will be back there to stay."

"No air-conditioner was on and shower door was removed during shower water was coming out to the floor"

"The breakfast menu was excellent, the room was nice and clean and the staff was very nice and helpful. I would definitely go back!"

"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude. At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled. There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I raised this, the concierge was passive-aggressive and insisted this lack of transparency was “industry standard,” which felt dismissive and unprofessional. Dining was similarly disappointing—the restaurant staff made it seem like they were doing me a favour by taking my order, and overall I felt unwelcome. The pool is nice, but the Wi-Fi was poor, and the service issues ultimately outweighed the positives. I would not stay here again."

"Nice people, clean and very convenient closed to the airport Rooms good and quiet"

"Staff was friendly. Room clean. Basic food but available. Only difficulty was the airport shuttle. Issues with airport pick up and drop off is a very inconvenient location. "

"Hotel it was good and clean staff very good and frendly. I'm really recomendet that hotel. "