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"I had high expectations of this place but was very disappointed! They charged me extra $80 for no valid reason and the people at the front desk all gave different answers when I asked about the extra charge not knowing what was going on. I need a refund ! I was traveling with family kids and elderly they were inconsiderate of allergy and elderly needs and did not help us with warming our food so we had to go without dinner. The staff was so rude and unhelpful and objected the ladies going into the pool. The rooms bathrooms and fridge were dirty and stained ….. not recommended! "

"Nice"

"Everything was nice except it was Buddha Purnima and hotel didn’t inform us before that they wouldn’t serve alcohol that day we came to know after the check in"

"Very personal service despite being a mid sized resort hotel "

"This hotel is chef's kiss. The pool and poolside are brilliantly thought out and massive so you can have a peaceful dip even if it's busy (I went out of season). My riverside room was the perfect way to start every day and the food, even the Western food, is really good. The service is unrivalled, it surpassed my expectations. I would say the hotel's greatest asset is its location in between the river and the sea, where you also you get lots of wildlife. And a 7 minute walk (plus couple of minutes shuttle boat to the town side) to Aluthgama train station. The minute you're out of the town side entrance, you're in the thick of town life but you wouldn't know it from the island oasis the hotel is on. It's walking distance to the Secret Island temple and Bentota Bridge, which are the only things Bentota offers other than beach. I would 100% stay here again and recommend it to everyone who comes to Sri Lanka for a relaxed, luxurious beach holiday. Special shout out to Thilak the boatman and Masheshani on reception, who were both stars. Auic and all who work at Ceylon Club and the pool men."

"Staff was good.Services good also.Everybody’s so friendly even not inside hotel. We had a great time. I’d love to come over again as soon as we can."

"A phenomenal hotel with great rooms and even better staff. Food was brilliant, pool was great and there’s a small but very well equipped gym. Wish I’d stayed longer. "

"My family ( 2 Adults , 1 infant , 1 kid ) loved the 5 night / 6 day stay at Taj Bentota for many reasons : - Quality of service was excellent . Sam , Nuwan , Ravindra at the Palms restaurant made sure we felt at home. Room Boy Gagan treated the kids with his artistic work every time he cleaned the room. - Exceptional food at the Palms restaurant. Chefs Paramesh and Dalip Singh prepared great Indian vegetarian food for us. They took extra efforts to make sure baby food for my infant was absolutely home like, every single day! Sri Lankan food suggested by Chef Dalip was top notch . - Fun activities kept us engaged . Aqua aerobics coach Janaka made sure we lost some calories gained at the Palms . Face painting & other kids activities kept them happy . - Clean water at the pool & easy beach access . - The tease bar had live music during the evenings while we sipped our drinks to pleasure. This place comes highly recommended from my family ! Happy vacationing ! "

"The place was beautiful and the staff were very attentive to your needs. The rooms are unique that featured an outdoor bathroom which was a perfect island touch. I highly recommend this place."