Ben Arous Governate Hotels with Spa

"We had a beautiful view of the sea. The breakfast buffet exceeded our expectations, and the staff were very friendly. Even though there were not many guests at the hotel because it was Ramadan, the indoor pool was still heated nicely, as well as the entire room where the pool was located. There are also several nice restaurants within walking distance of the hotel. We also like this part of town better than Hammamet Yassine because it’s just a little more charming in residential. We would like to go back again. "

"All staff was amazing!!"

"Ideal location in the heart of Tunis with all attractions within minutes of walk. Very friendly and helpful hotel employees. Spotless clean room and delicious omelette (and more) for breakfast! Thank you!!! "

"Excellent 👌 service from the staff and the management team. Kudos to Rachida and Ismail. "

"Room was great! The animation staff was excellent and so was the reception. Bar staff need some training in engaging. It is an okay property with limited choices in buffet with repetitive menu. "

"VERY SLOW SERVICE TO CHECK IN..... CONSIDERING THE HOTEL IS EXTREMLY QUIET OVER RAMADAN!! THE ROOM WAS SO NOISY WITH THE TRAFFIC OUTSIDE..... MAYBE CONSIDER BUILDING THIS WITH SOUND REDUCING WINDOWS....."

"A good room and staff."

"Was okay "

"This is not a 5-star luxury resort. While was likely impressive once, parts of the property now feel tired and run down.The room was clean and had the basics (toiletries, safe, hair dryer, fridge), but the fridge had a strong unpleasant smell.The room also smelled of cigarettes, which was unpleasant as a non-smoker. The main grounds and pool were well maintained; however, other areas showed visible wear. There was lots of rubbish in some parts including the beach area, and the steam room had mould and paint peeling from the ceiling. The staff were extremely lovey in the spa.The beach bar was totally derelict and not in use, and the beach itself was never set up with loungers or staff none of which was mentioned at booking. The all-inclusive options were limited, with similar meals daily and the exact same snacks served. Almost all the staff were friendly and helpful, especially housekeeping, reception and restaurant staff. However, the repeated sales pitches became uncomfortable. Providing written information with prices in rooms would allow guests to decide without feeling pressured and then they can ask the representatives. My last transfer arranged by the hotel. The driver asked me to get out and check if it was the correct drop off , he was more focused on immediate payment than ensuring I was safely in the right place. Perhaps due to a language barrier but as a solo female this was very uneasy. "