2/10 Teruk
Alexander
Mengembara bersama keluarga dan kanak-kanak
7 Okt 2025
Tidak sukakan: Kemudahan
I paid in full when I booked. My boyfriend checked in as I was at a venue for the event that brought us to town. They charged his card in full for the room again. The front desk referred me to the manager. I’ve reached out to the manager and the group sales individual without a response.
The coffee machine in the room did not work.
We booked for 4 guests in a King suite (2A, 2 kids). After arriving at 1:30am from the event, I had to ask the front desk for pillows and blankets for 2 of the guests. This should have been waiting for us in the room.
The tv in the front room didn’t work and gave a message of “No guest checked in”.
At breakfast the trash cans were so over flowing there was no where to discard our trash.
The only person that seemed to be working the breakfast station was very lovely and working extra hard. The cleanliness issue appeared to be a lack of appropriate staffing.
Alexander
Menginap 1 malam pada Okt 2025